As I wrote in “Perceptions Are a Leader’s Reality” a leader’s impact on others is dramatically increased by the presence of a few towering strengths or sharply reduced by one or two glaring weaknesses. This halo or horns effect was first documented with empirical research by Edward Thorndike, an early 20th century pioneering American psychologist. […]
Read post »During one of my workshops we were discussing keys to building responsibility and ownership. One participant told us that he and his wife had their four year old grandson, Tyler, stay overnight at their house. In the morning he came running down the stairs and reported, “Grandma, Grandpa, somebody peed in my bed!” Kids will […]
Read post »International consultant and management author, Ram Charan, wrote a provocative article in the July-August issue of Harvard Business Review. In It’s Time to Split HR he declares “I talk with CEOs across the globe who are disappointed in their HR people.” He goes on to explain that CEOs would like to get the same sort […]
Read post »George Bernard Shaw, the highly creative Irish playwright (he wrote more than 60 plays and won a Nobel Prize in Literature), and founder of the London School of Economics, George Bernard Shaw once declared, “Some people see things as they are and say ‘why?’ I dream things that never were, and say ‘Why not’? Seeing […]
Read post »After listening to an angry customer vent his dissatisfaction with the organization’s service, a supervisor replied, “If it’s any consolation to you, we treat our employees worse than we treat our customers.” You’ve heard it said that no one can serve two masters. In too many organizations with their traditional top down hierarchy, that means […]
Read post »How can apathetic or disengaged frontline servers produce happy customers? Some exceptional employee will delight customers despite how they’re treated by their boss or the organization. Most don’t. The vast majority of employees directly reflect the care and service they experience every day in their team or workplace. “The Secret to Delighting Customers? Put Employees […]
Read post »Leadership competency models are now used widely by many organizations to define the skills and behaviors of effective leaders. They’re often used for “talent management” such as coaching and development, performance management, succession planning, identifying and developing high potentials/emerging leaders, and the like. Many competency models are multi-layered with differing competencies for supervisors, managers, and […]
Read post »Time is the great equalizer. We all get exactly the same amount of it every day. What a leader does with his or her daily time allotment distinguishes good, bad, and extraordinary leaders. Many less effective leaders are sucked into the busyness trap trying to keep up with their daily deluge of e-mails and stream […]
Read post »A friend with a past drinking problem has been a devoted member of Alcoholics Anonymous and not touched a drop of alcohol for many years. Recently he gave up most of his weekend to deal with a Client emergency. The next week his manager “thanked him” with an expensive bottle of wine. This breaks one […]
Read post »Highly effective leaders are now showing the performance power of building a team-based organization. Where teams have been effectively organized and led, the list of team outcomes has led to dramatic improvements within the organization.
Read article »Redefining a leader's role from operational manager to context leader, can be one of the key factors in the success of dealing with change in the organization. They spend less time managing the day-to-day business and time caring for the organization's culture.
Read article »Leadership and organization culture are THE critical X factors. “Soft” leadership and culture boosts or BLOCKS health and safety improvement efforts. Safety is a leadership and culture issue. There are very few strictly “safety problems.” But there are many leadership and organization effectiveness problems that show up in accidents, sickness, and other symptoms of organizational […]
Watch webinar »Jim Clemmer’s Webcast on How to Develop Extraordinary Coaches Our research shows that extraordinary coaches can be developed by following a proven process. In this learning-rich and fast-paced 60 minute webcast Jim outlines 6 steps to building a coaching culture with exceptional leaders. What You Will Learn Distinguish between training, mentoring, and coaching. A definition […]
Watch webinar »A short review of North America's adaptation of quality improvement approaches in the last two decades and how safety leadership needs to follow a similar route by Jim Clemmer.
Watch video »Jim Clemmer speaking on workplace communications
Watch video »Keys steps to effective feedback that’s more likely to result in lasting change.
Watch video »The most effective leaders are proactive, not reactive with their time management
Watch video »How to manage your inbox - don't allow email to manage you!
Watch video »Focusing on strengths, not weaknesses to make the most of performance evaluations.
Watch video »Taking time to step back and work on the team and the organization instead of being overwhelmed by working within the team.
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