Last week’s post, How to Build and Restore Trust, was a review of, and key points from, Joe Folkman’s new book, The Trifecta of Trust: The Proven Formula for Building and Restoring Trust. My copy is full of yellow highlights. Here are a few of the most notable ones: After years of analysis, I discovered […]
Read post »Trust is the currency of leadership. Like money, leaders can earn it, squander it, or leverage it for a high return on investment. Leaders, teams, and organizations have highly variable trust accounts. Some are rich with trust, some are getting by, and some are bankrupt. Trust is easy to talk about. But it’s tough to […]
Read post »Recently I was asked to facilitate an executive retreat for the leadership team of a professional services firm. With everyone working from home, the firm came through the pandemic with strong financial results. Client satisfaction was high, and the firm won awards from industry peer groups for the professionalism and effectiveness of their services. However, […]
Read post »An elderly man went to the doctor with a complaint about a gas problem. “But,” he told the doctor, “it really doesn’t bother me too much. When I pass gas, they never smell and are always silent. As a matter of fact, I’ve passed gas a few times since I’ve been here in your office. […]
Read post »It’s been very frustrating to hear of the toxic workplace created by Canada’s ex-governor general, Julie Payette. Last month’s independent report details examples of “yelling, screaming, aggressive conduct, demeaning comments and public humiliations.” Forty-three of the staff members interviewed described the culture Payette created as “hostile or negative.” Twenty-six people called their workplace “toxic” or […]
Read post »As legend has it, Alexander the Great was leading his forces across a scorching terrain. For eleven days, they marched on. The soldiers were exhausted, and their throats parched. On the twelfth day, the advance guard brought Alexander a helmet containing a cup or two of all the water they could find. The troops watched […]
Read post »A baker suspected that the farmer who was supplying his butter was giving him short weight. He carefully checked the weight, and his suspicions were confirmed. Highly indignant, he had the farmer arrested. At the trial the judge was satisfied and the baker chagrined at the farmer’s explanation. He (the farmer) had no scales so […]
Read post »Most leaders don’t live by the motto: “do what I say, not what I do.” Their apparent hypocritical behavior is innocent and sincere. They simply don’t know that their actions are seen as out of step with their words. Not checking blind spots can lead to deadly highway accidents. Leaders who don’t seek feedback often […]
Read post »It’s incredibly frustrating for our family to follow the COVID isolation rules while many families we know don’t. What’s been especially infuriating is seeing so many political leaders returning from out of country vacations. Most are directly violating the non-essential travel rules/guidelines drafted by their own governments — for the rest of us little people. […]
Read post »Is your organization suffering from truth decay? Honesty, integrity, and trust are critical in chaotic times. We need everyone actively engaged in looking for innovative new ways to deal with unprecedented disruptions. In their study, Innovation by All, Great Place to Work concluded organizations with high-trust cultures involve and engage many more employees than most […]
Read post »In their book, Learning to Lead, Warren Bennis and Joan Goldsmith write, “To be authentic is literally to be your own author (the words derive from the same Greek root), to discover your native energies and desires, and then find your own way of acting on them. When you have done that, you are not […]
Read post »As I posted a few years ago in “At What Stage Are You in Your Hero’s Journey?” I drew from Joseph Campbell’s pioneering work on mythology in writing my only work of fiction, Moose on the Table: A Novel Approach to Communications @ Work. Campbell’s life work focused on exploring how religions, philosophies, arts and […]
Read post »Taking time to step back and work on the team and the organization instead of being overwhelmed by working within the team.
Watch video »We can't build a team or organization that's different from us. Successful team or organization leadership begins with successful self-leadership. The first step in improving my team or organization is improving me.
Read article »Management can be tough, but leadership takes real courage. "Dumbsizing" sometimes provides short-term relief, while hurting companies in the long-term.
Read article »Appreciation of customer and employee perspectives and understanding process from the inside requires leaders to experience things hands-on.
Read article »Teams and organizations with well-grounded, shared values that are alive and thriving, have much higher than average performance. These leaders, teams and organizations identify and live their core values.
Read article »Designing statements, putting them into action and consistently showing what the organization stands for.
Read article »The moose represents an issue that everyone knows is a problem but isn't being addressed. People are trying to carry on as if things are normal.
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