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In the topic 'Inspiring & Motivating'


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Webinar: 10 Distinctive Behaviors of Highly Innovative Leaders

Decades ago pioneering leadership researcher and author, Warren Bennis, declared, “The organizations of the future will increasingly depend on the creativity of their members to survive.” The future is here. Disruptive innovation is destroying and creating whole new industries at a blistering pace. Before experts have finished declaring that something can’t be done or won’t […]

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Emotions at Work

Emotions strongly impact our own productivity and performance. And the emotions of one person are highly infectious to everyone contacted. Leaders who recognize the power of making an emotional connection with their associates magnify their impact.

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9 Vital Leadership Behaviors That Boost Employee Productivity

The keys to increasing discretionary effort

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How Leaders Cause Their Direct Reports to Sink or Soar

“Tell me about the people at the organization you just left,” said the senior manager who was screening candidates to fill a key leadership role. “They were uneducated and lazy,” the candidate responded. “You always had to keep an eye on them because they were constantly trying to goof off or rip off the company. […]

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Give the Gift of Recognition and Celebration

American president, Thomas Jefferson, once said “the glow of one warm thought is worth more to me than money.” Reinforcing feedback produces a powerful afterglow that raises the positivity ratio, energizes and inspires, and provides the pause that refreshes. This is the perfect time of year for you and your team to reflect back looking […]

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Put Employees First to Delight Customers

How can apathetic or disengaged frontline servers produce happy customers? Some exceptional employee will delight customers despite how they’re treated by their boss or the organization. Most don’t. The vast majority of employees directly reflect the care and service they experience every day in their team or workplace. “The Secret to Delighting Customers? Put Employees […]

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Workers Force Reinstatement of Highly Likable CEO

Labor Day was celebrated yesterday in Canada and the U.S. “dedicated to the social and economic achievements of workers.” Last week’s story of how fired CEO Arthur T. Demoulas was reinstated in his role by force of his employees’ fierce loyalty to him contains a powerful leadership lesson. Demoulas was fired as head of New […]

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Making Performance Appraisals an Inspiring Event

Based on our experience, the majority of people view the performance appraisal process as a negative experience. Even those with the best performance ratings generally find the process to be a waste of time. Most people assign the process to the category of a "necessary evil."

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The Inspiring Leader

Everything a leader does every day has an impact on the employees.

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The Extraordinary Coach: How the Best Leaders Help Others Grow

The Extraordinary Coach: How the Best Leaders Help Others Grow

What can a culture of coaching do for your organization? How about create a workplace filled with curious, creative and driven workers who have the ability to dramatically increase bottom-line profitability. In this interactive book, the authors offer practical, cutting-edge solutions to help your organization build and maintain a culture of coaching.

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The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate

The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate

After writing the best-selling book, The Extraordinary Leader, the question was often asked, “Which leadership competency is the most important?” The answer? “Inspires and Motivates Others to High Performance.” Readers will learn how to inspire, motivate and unlock the key to workforce potential.

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The Cascading Effect of Good and Bad Leaders

Recently Zenger Folkman correlated assessment data from three organizational levels to look at the cascading impact of senior leader effectiveness on their direct reports and in turn on the next level below them. The study found that managers who worked for the worst executives had awful engagement levels in the 24th percentile. However, managers working […]

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Leadership and Culture Development to Boost Employee Engagement

After hearing me deliver a keynote presentation at a conference this summer, “Amir,” a regional director for a large technical services firm, called for help. The company’s core service is delivered by highly paid technicians with deep expertise and qualifications. Replacing a technician is very difficult and costly. Amir called me because they had a […]

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A Leadership Combination for 10 Times Higher Employee Engagement

Boss A cares about your issues and concerns, leads by example, gives honest and helpful feedback, coaches and develops you, and builds teamwork and trust. Boss B has high standards of excellence, pushes and stretches you and your team beyond what you thought was possible, relentlessly focuses on top priorities and goals, and drives hard […]

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7 Steps to Higher Likability – and Results

Over the past few months we’ve been writing about the profound payoffs of leader likability. Our research clearly shows that likability correlates directly with a leader’s effectiveness and the results he or she produces (see “Demanding Leaders Are Much More Effective – and More Likable” ). So how can a leader increase his or her […]

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The Six Steps to Trust

Trust is a very slippery concept to grasp. Everyone agrees it’s vital to leadership. But what are its core components? And what are the steps to building trust? If a leader in our Extraordinary Leader Development System is rated as trustworthy but wants to be ranked in the 10% of leaders on trust, how does […]

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Six Different Pathways to Inspirational Leadership

A few months ago in Charismatic Leadership is Vastly Overrated I quoted from a European study published in Sloan Management Review on the downside of charisma. I also quoted Good to Great author, Jim Collins, reporting on his findings that charisma can be more of a leadership liability than an asset. Despite the mounting proof […]

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Demanding Leaders are Much More Effective – and More Likable

Leadership likability has many meanings. And the implications go much deeper than whether a leader has lots of “Like” button clicks. Zenger Folkman’s research shows that leaders who score high on the Likability Index are also rated as being highly effective leaders by their direct reports, peers, manager, and others. These ratings correlate to sharply […]

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How Constructive is Your Criticism?

“Constructive criticism” becomes destructive criticism when it’s poorly delivered by a leader with a very low negativity/positivity ratio. My March blog on The Best Positivity/Negativity Ratio for Peak Performance discussed research on balancing positive to negative statements for optimum personal, team, and organization performance. CNN recently featured an article on how leaders can most effectively […]

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Charismatic Leadership Is Vastly Overrated

With last week’s death of the “Iron Lady,” former British Prime Minister Margaret Thatcher, many world leaders and commentators looked back on her forceful and charismatic personality. Charismatic leadership is a popular media stereotype of strong leadership. As much as I’ve enjoyed reading Fortune magazine for the past few decades, they keep adding to this […]

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