Close

Privacy Policy

Our Corporate Privacy Policy

This Privacy Policy provides information about how The CLEMMER Group collects, uses, stores and shares information about viewers and users of our website located at www.clemmergroup.com.

 

Why do we collect and use personal information?

The CLEMMER Group will collect and use only the personal information necessary to achieve the following purposes:

  • To deliver publications that have been subscribed to or requested;
  • To determine eligibility of recipients to receive information or notification from The CLEMMER Group (based on past event attendance, product purchase, or resource use);
  • To provide and to communicate information about The CLEMMER Group products and services;
  • To develop and to market products and services tailored to the interests of Clemmer Group contacts and the purchasers of CLEMMER Group products and services;
  • To update the contact information in The CLEMMER Group database;
  • For internal statistical purposes

What personal information do we collect and use?

The CLEMMER Group collects and uses personal information about clients and contacts that purchase CLEMMER Group products and services, attend CLEMMER Group workshops or presentations, access our website resources, or request CLEMMER Group publications via e-mail or in print.

How do we collect personal information?

We collect personal information directly from individuals. For example:

  • If you have subscribed to join our mailing list or receive Clemmer Group publications via e-mail or in print, you may have provided The CLEMMER Group with personal information like your address, etc.
  • If you have attended an event organized by The CLEMMER Group, you might have provided us with personal information and/or credit card data.
  • If you have completed a feedback form at an event organized by The CLEMMER Group, you might have provided us with personal information like your address, comments and observations on the event.
  • If you have purchased a CLEMMER Group product or purchased an online workshop, you provided us with personal contact information such as your name and address. We might also have collected credit card information if you chose to pay for the product or service by this method.
  • If you have completed a quiz, requested a resource or filled in a form on our website, the information contained may have been retained.
  • If you have interacted with a CLEMMER Group presence on third-party social media sites such as Facebook, LinkedIn, and Twitter, your correspondence may be retained.
  • If you have corresponded with The CLEMMER Group, your correspondence may be retained.

Do we disclose personal information?

We keep all of the personal information we collect strictly confidential. We will not sell or exchange your e-mail address or personal information to third parties without your permission, except as specified in this Privacy Policy.

We may share Personal Information with our service providers (e.g. website hosting providers, eCommerce software providers, payment processors, email service providers, shippers, third party marketing platforms, advertising networks, and IT providers) as reasonably needed for them to provide the relevant services to us. Our servers and service providers may be located in Canada and outside of Canada and accordingly your Personal Information may be available to government or other agencies pursuant to the laws of the relevant jurisdictions.

E-mail messages and our web site contain a link or form to allow you the opportunity to have your name removed from our mailing list. If you are unsure of your current mailing list status or want to change your status, please contact us and we will make the change.

How accurate is the personal information held by The CLEMMER Group?

We make every reasonable effort to ensure the accuracy of your personal information so that we can correctly fulfill the purpose for which it was collected. Your personal information is subject to change so please advise us of any changes so that we can better meet your needs.

How do I access the personal information held by The CLEMMER Group?

You may send a written request to the attention of the Privacy Officer at The CLEMMER Group at 476 Mill Park Drive, Kitchener, ON N2P 1Y9 or to service@clemmergroup.com to obtain the personal information held about you by The CLEMMER Group. Within a reasonable time frame, The CLEMMER Group will then advise you in writing whether it has such personal information and the nature of this information. You may challenge the accuracy and completeness of the personal information that is maintained by The CLEMMER Group. The CLEMMER Group will amend personal information when an individual successfully demonstrates inaccuracy or incompleteness.

How is the personal information kept safe?

The CLEMMER Group makes every reasonable effort to protect your personal information by implementing security safeguards against loss or theft, as well as unauthorized access, use, or modification. Only a limited number of staff have access to such sensitive information as credit card numbers. Database records are password protected and encrypted. The CLEMMER Group ensures that employees are aware of the importance of maintaining the confidentiality of personal information.

How long do we retain personal information?

The CLEMMER Group keeps personal information as long as it is needed to fulfill the purposes identified above. When personal information is no longer required to fulfill the identified purposes, it will be safely and securely destroyed.

What if you have a question or concern about this Privacy Policy?

Please address any questions or concerns relating to this Privacy Policy to:
Privacy Officer
The CLEMMER Group
476 Mill Park Drive
Kitchener, ON N2P 2A4
519-748-5968
or to service@clemmergroup.com

Our Web Site Privacy Policy

Privacy Policy

We respect the privacy of all visitors to our web site. Your personal information is only collected and used by The CLEMMER Group in accordance with this Privacy Policy. You can visit The CLEMMER Group web site without identifying yourself or revealing any information about yourself. We only collect personal information about you when you specifically and knowingly transmit it to us through our site, such as filling in and submitting a form, registering for user access on our site, or purchasing products online.

By using our web site, you expressly consent to and have knowledge of the collection, use and disclosure of this information, as identified in this Privacy Policy. If we make any changes to our policy, such changes will be posted here, so you will always be kept informed of our current information-handling practices.

Consent: By using the website you consent to the use of your personal information as described in this Privacy Policy and as otherwise identified to you.

Personal Information is information about an identifiable individual, such as your name, address, e-mail address, credit card information, birth date and gender.

Non-Personal Information is information that is typically collected, used or disclosed by us in a manner that it not identifiable to an individual (except where indicated), such as an Internet Protocol Address (IP Address), the domain used to access the website, the type and version of browser or operating system being used by visitors to the website, and aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, and average time spent on the website.

What personal information do we collect and use?

The CLEMMER Group collects and uses personal information about clients and contacts that purchase CLEMMER Group products and services, attend CLEMMER Group workshops or presentations, access our website resources, or request CLEMMER Group publications via e-mail or in print.

Why do we collect and use personal information?

The CLEMMER Group will collect and use only the personal information necessary to achieve the following purposes:

  • To deliver publications that have been subscribed to or requested;
  • To determine eligibility of recipients to receive information or notification from The CLEMMER Group (based on past event attendance, product purchase, or resource use);
  • To provide and to communicate information about The CLEMMER Group products and services;
  • To develop and to market products and services tailored to the interests of Clemmer Group contacts and the purchasers of CLEMMER Group products and services;
  • To update the contact information in The CLEMMER Group database;
  • For internal statistical purposes

Here are examples of the types of information that we gather:

  • Event Registrations and Feedback: When you register for an event, we will collect personal information such as name, email address, location, title, organization, organization size, IP address, comments and suggestions.
  • Purchases: When you make a purchase through our website (with or without credit card information) we may collect the following information: e-mail address, billing address, mailing address, phone number, IP address. We may use third party shipping providers to deliver your purchases, and accordingly we share your name, phone number, email address and shipping address with such providers for the purposes of completing your delivery.
  • Communications with us: When you contact us through email, submitting a contact form or survey, or by telephone, we may collect the information that you provide to us in the course of the communication to help respond to you or for purposes related to your communication (e.g. administering the survey or providing a service).
  • Marketing Communications: If you opt-in to receive marketing communications from us, we will keep you up to date on our leadership research and services. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication, clicking here or by contacting service@clemmergroup.com.
  • Analytics – collected directly and through Google Analytics: Information that is not directly attributable to a specific individual is deemed to be non-personally identifiable information. The CLEMMER Group collects specific technical information from your computer’s web browser when you visit our web site. This information may include the domain name and IP address of the visitor, the amount of time spent on the site by a visitor, the pages visited and returned to, the operating system and web browser software used, and the referrer web site. These server logs do not contain any personal information and can only be accessed by The CLEMMER Group and its service providers.The CLEMMER Group site visitors may be offered (but do not have to accept) cookies through their browser on certain pages of our web site. Each visitor has the option to turn off the use of cookies at any time in their browser. A cookie variable is assigned when you visit a page and is placed on your computer for programming purposes only. This is a temporary or session cookie that uniquely identifies you as you move from page to page on this site.

Do we disclose personal information?

We keep all of the personal information we collect strictly confidential. We will not sell or exchange your e-mail address or personal information to third parties without your permission, except as specified in this Privacy Policy.

We may share Personal Information with our service providers (e.g. website hosting providers, eCommerce software providers, payment processors, email service providers, shippers, third party marketing platforms, advertising networks, and IT providers) as reasonably needed for them to provide the relevant services to us. Our servers and service providers may be located in Canada and outside of Canada and accordingly your Personal Information may be available to government or other agencies pursuant to the laws of the relevant jurisdictions.

How accurate is the information?

We rely exclusively on the information provided by our web site users. Please contact us if your contact details have changed to ensure that you are kept up-to-date with the products and services we offer, and to avoid an interruption in your receipt of communications from us. To change your information, have your information removed from our databases, or simply confirm the information we hold about you, contact us via e-mail at service@clemmergroup.com. Please note that it may be impossible to delete your information completely without some residual information remaining in backups.

How is the personal information kept safe?

We strive to provide you with the most secure transmission environment possible. To secure the transfer of any personal information, such as credit card details, The CLEMMER Group utilizes a Secure Socket Layer (SSL) server managed by our eCommerce partner, Shopify. As such, all personal information is submitted via secure pages, and is encrypted.
Information entered anywhere else on our site is transmitted to our servers using Secure Socket Layer (SSL).

Contacting us

If you feel that we are not abiding by this Privacy Policy or you have concerns about our information-handling practices with respect to this web site, please contact our Privacy Officer at service@clemmergroup.com, 519-748-5968 or write to:
Privacy Officer
The CLEMMER Group
476 Mill Park Drive
Kitchener, ON N2P 1Y9