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In the topic 'Performance Management'


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Redefining Performance Management

How Celgene and General Motors are Approaching the Challenge Jack Zenger and Joe Folkman talk with Crystal Zuckerman from Celegene and Maria Brennan from General Motors about their work in changing performance management practices. Jack and Joe will also report on their research and analysis of what boosts performance management. Some of what they’ll cover […]

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Redefining Performance Management: How Celgene and General Motors are Approaching the Challenge

Studies show that performance appraisals improve performance 1/3 of the time, reduce it 1/3 of the time, and has no effect the other 1/3 of the time. Clearly we have a problem. This abysmal performance of performance management has caused traditional performance appraisals to be abandoned by a third of U.S. firms. A vital question […]

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Good Question: Following Up our Essential Elements Webinar

Last month I delivered a 45 minute webinar on Essential Elements of Leadership, Coaching, and Culture Development (click the link to review the archived session). This was followed by 15 minutes of audience Q & A. Here a few more good questions I wasn’t able to get to in our brief time together: Q: Is […]

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Fixing Performance Management: What’s the Point ?

What’s your experience with performance reviews? How energizing and helpful are they — to give or receive? Do performance reviews enhance, stunt, or do little for increasing effectiveness? Do you look forward to performance discussions with excitement or dread? The October issue of Harvard Business Review features an article on “The Performance Management Revolution.” The […]

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Feedforward Rather Than Feedback to Fix Our Broken Performance Management Systems

Research by Marie-Hélène Budworth, assistant professor of Human Resource Management at York University, shows that managers giving feedback to staff changed their performance 1/3 of the time, had no effect another 1/3 of the time, and actually reduced performance 1/3 of the time. What if a medical treatment was only effective 30% of the time […]

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Thoughts That Make You Go Hmmm on…Knowing versus Doing

      My last blog linked to Zenger Folkman’s May 25 webinar on Execution – The KEY to How Leaders Get Things Done with a discussion of knowing versus doing. Common sense often isn’t common practice. “With regard to excellence, it is not enough to know but we must try to have and use […]

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Using 360 Assessments for Talent/Performance Management versus Personal Development

360 assessments are now being used by over 85% of larger and leading organizations. As I wrote in “9 Problems with 360 Multi-Rater Assessments” there’s a growing backlash and resistance to their use because they often search for gaps and weaknesses. Our work with Zenger Folkman has shown that 360 data on a leader’s effectiveness can […]

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Spotlight on Feedback

Plato once observed “We can easily forgive a child who is afraid of the dark; the real tragedy of life is when people are afraid of the light.” Ignoring or failing to understand how others see our behaviors keeps us in the dark and diminishes everyone’s perceptions of our leadership effectiveness. Those perceptions then shape […]

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New Research Paper on Feedback: The Powerful Paradox

Last year Jack Zenger and Joe Folkman conducted a survey among readers of their Harvard Business Review blog readers. 2,700 responded to the online survey with questions about positive and negative feedback and attitudes about feedback experiences. This was an international survey with over half of the respondents coming from outside the United States. Here […]

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Feedback – The Powerful Paradox

Feedback can truly be a gift. But the gifts we enjoy the most are the ones chosen by the giver because they will benefit us and make us better.

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New Survey Showing a Strengths Revolution in our Workplaces

In 2001 only 2 out of 10 people reported that they had a chance to do what they do best every day at work. In 2015 this more than doubled to 5 out of every 10 people. Michelle McQuaid is an honorary fellow at Melbourne University’s Graduate School of Education, holds a Masters in Applied […]

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Avoid the Either/Or Performance Management Trap

As I was preparing my slides for next week’s coaching and leadership development webinar I rediscovered a powerful description of coaching I’d cited decades ago in one of my first books. In A Passion for Excellence: The Leadership Difference, Nancy Austin and Tom Peters write, “Coaching is the process of enabling others to act, of […]

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How to Positively Correct Negative Behavior (Video)

Many managers either don’t address performance issues and negative behavior or do it poorly. Both cases lead to disengaged and demoralized team members. Survey after survey shows that a great source of frustration for most of us is not being given effective feedback when our behavior creates problems or performance falls short. It’s one of […]

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The Performance Evaluation Meeting

Focusing on Strengths and Not Weaknesses Tricia is preparing for a performance review meeting with Tom. She’s very happy with his work and sees lots of potential for him to grow further in his role and move up to higher leadership roles. Tom is a strong communicator, good at building relationships, and inspires his direct […]

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8 Critical Behaviors that Leverage Accountability

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Webinar on 8 Critical Behaviors that Leverage Accountability

During one of my workshops we were discussing keys to building responsibility and ownership. One participant told us that he and his wife had their four year old grandson, Tyler, stay overnight at their house. In the morning he came running down the stairs and reported, “Grandma, Grandpa, somebody peed in my bed!” Kids will […]

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The Coach’s Playbook

Effective coaches are masters at working with people to set the performance bar very high while aligning organizational, customer, and team needs with the individual's personal goals.

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Strategic Measurements Guide Change and Improvement

Based on strategic measurements, changes are made and improvements initiated using process management, systems realignment, experimentation, pilots, and the like.

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Stepping Back to Step Ahead Through Reviewing and Assessing

When we don't know how we're doing we can't improve. Failing to periodically review and assess is one of the major reasons so many improvement efforts lose their way.

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Reward and Recognition Pathways and Pitfalls

Discover the Reward and Recognition approaches that can help you to avoid the pitfalls and pave your organization's pathway to success.

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