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In the topic 'Inspiring & Motivating'


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Manipulating Isn’t Motivating: Use These Powerful Approaches to Engage and Energize

Jake, a busker, walked into a bar and saw a crowd gathered around a table. On the table was an overturned pot with a duck doing a lively dance on top. Jake immediately saw the huge potential of this act. He negotiated with the bar owner and, agreed to buy the duck and pot for […]

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Coaching Head Check: Do You See Eagles or Turkeys?

A leader’s coaching skills are vital today. Millennials especially want direct feedback and supportive guidance. Leaders aspiring to build coaching skills need to do a “check up from the neck up.” Am I in a growth or fixed mindset about the people I am coaching? Ineffective managers ask, “How am I expected to soar with […]

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Webinar: 6 Key Ingredients for Inspirational Leadership – Discover Your Personal Recipe!

What does it take to be an inspiring leader? Positive and perky? Pep talks? High fives? I was invited by a hall of fame NFL quarterback to give a leadership presentation to his senior management team in their offices. He was building a very successful national company on a high growth trajectory. As we toured […]

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Webinar: 10 Distinctive Behaviors of Highly Innovative Leaders

Decades ago pioneering leadership researcher and author, Warren Bennis, declared, “The organizations of the future will increasingly depend on the creativity of their members to survive.” The future is here. Disruptive innovation is destroying and creating whole new industries at a blistering pace. Before experts have finished declaring that something can’t be done or won’t […]

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How Leaders Cause Their Direct Reports to Sink or Soar

“Tell me about the people at the organization you just left,” said the senior manager who was screening candidates to fill a key leadership role. “They were uneducated and lazy,” the candidate responded. “You always had to keep an eye on them because they were constantly trying to goof off or rip off the company. […]

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Give the Gift of Recognition and Celebration

American president, Thomas Jefferson, once said “the glow of one warm thought is worth more to me than money.” Reinforcing feedback produces a powerful afterglow that raises the positivity ratio, energizes and inspires, and provides the pause that refreshes. This is the perfect time of year for you and your team to reflect back looking […]

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Put Employees First to Delight Customers

How can apathetic or disengaged frontline servers produce happy customers? Some exceptional employee will delight customers despite how they’re treated by their boss or the organization. Most don’t. The vast majority of employees directly reflect the care and service they experience every day in their team or workplace. “The Secret to Delighting Customers? Put Employees […]

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Workers Force Reinstatement of Highly Likable CEO

Labor Day was celebrated yesterday in Canada and the U.S. “dedicated to the social and economic achievements of workers.” Last week’s story of how fired CEO Arthur T. Demoulas was reinstated in his role by force of his employees’ fierce loyalty to him contains a powerful leadership lesson. Demoulas was fired as head of New […]

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The Cascading Effect of Good and Bad Leaders

Recently Zenger Folkman correlated assessment data from three organizational levels to look at the cascading impact of senior leader effectiveness on their direct reports and in turn on the next level below them. The study found that managers who worked for the worst executives had awful engagement levels in the 24th percentile. However, managers working […]

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Leadership and Culture Development to Boost Employee Engagement

After hearing me deliver a keynote presentation at a conference this summer, “Amir,” a regional director for a large technical services firm, called for help. The company’s core service is delivered by highly paid technicians with deep expertise and qualifications. Replacing a technician is very difficult and costly. Amir called me because they had a […]

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A Leadership Combination for 10 Times Higher Employee Engagement

Boss A cares about your issues and concerns, leads by example, gives honest and helpful feedback, coaches and develops you, and builds teamwork and trust. Boss B has high standards of excellence, pushes and stretches you and your team beyond what you thought was possible, relentlessly focuses on top priorities and goals, and drives hard […]

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7 Steps to Higher Likability – and Results

Over the past few months we’ve been writing about the profound payoffs of leader likability. Our research clearly shows that likability correlates directly with a leader’s effectiveness and the results he or she produces (see “Demanding Leaders Are Much More Effective – and More Likable” ). So how can a leader increase his or her […]

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The Six Steps to Trust

Trust is a very slippery concept to grasp. Everyone agrees it’s vital to leadership. But what are its core components? And what are the steps to building trust? If a leader in our Extraordinary Leader Development System is rated as trustworthy but wants to be ranked in the 10% of leaders on trust, how does […]

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Six Different Pathways to Inspirational Leadership

A few months ago in Charismatic Leadership is Vastly Overrated I quoted from a European study published in Sloan Management Review on the downside of charisma. I also quoted Good to Great author, Jim Collins, reporting on his findings that charisma can be more of a leadership liability than an asset. Despite the mounting proof […]

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Demanding Leaders are Much More Effective – and More Likable

Leadership likability has many meanings. And the implications go much deeper than whether a leader has lots of “Like” button clicks. Zenger Folkman’s research shows that leaders who score high on the Likability Index are also rated as being highly effective leaders by their direct reports, peers, manager, and others. These ratings correlate to sharply […]

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How Constructive is Your Criticism?

“Constructive criticism” becomes destructive criticism when it’s poorly delivered by a leader with a very low negativity/positivity ratio. My March blog on The Best Positivity/Negativity Ratio for Peak Performance discussed research on balancing positive to negative statements for optimum personal, team, and organization performance. CNN recently featured an article on how leaders can most effectively […]

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Charismatic Leadership Is Vastly Overrated

With last week’s death of the “Iron Lady,” former British Prime Minister Margaret Thatcher, many world leaders and commentators looked back on her forceful and charismatic personality. Charismatic leadership is a popular media stereotype of strong leadership. As much as I’ve enjoyed reading Fortune magazine for the past few decades, they keep adding to this […]

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Dispelling Common Myths about Likability and Leadership Effectiveness

“I don’t care about being liked, I just want to be respected,” is a statement repeated by many less than extraordinary leaders. Trapped in either/or thinking, these narrowly-focused leaders often push hard for results while leaving a trail of damaged relationships and enervated people scattered behind them. Facebook COO, Sheryl Sandberg, is perpetuating a related […]

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Love, Leadership, and Productivity

Valentine’s Day hearts convey feelings of love and passion. It’s a day to celebrate romantic relationships and express our gratitude and affection for loved ones enriching our lives. February 14 is also a good time to review the powerful impact extraordinary leaders have on their teams and organizations. Exceptional leaders fan the flames of love […]

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A Balanced Approach for Highly Engaged Employees

click to enlarge Many organizations recognize that highly engaged employees create dramatically higher levels of customer satisfaction. Highly engaged employees are less likely to quit and leave — or to quit and stay. A workplace with engaged employees is 2 – 3 times safer, more productive, creative, and producing much higher quality. Lots of organizations […]

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