During one of my workshops we were discussing keys to building responsibility and ownership. One participant told us that he and his wife had their four year old grandson, Tyler, stay overnight at their house. In the morning he came running down the stairs and reported, “Grandma, Grandpa, somebody peed in my bed!” Kids will […]
Read post »We find there is a lot of confusion between these three highly related, but distinct activities.
Watch video »Have you ever caught yourself saying, “that’s not reality, that’s just their perception”? This is a common trap leaders often fall into when receiving personal feedback or reviewing organizational survey data. We judge ourselves by our intentions. Everyone else assesses our leadership effectiveness by our behavior. That’s a highly subjective evaluation based on what others […]
Read post »Dr. Jack Zenger and Dr. Joe Folkman presented the results of their research identifying the 10 distinctive behaviors that emerge for the most innovative leaders.
Watch webinar »Keys to Engagement, Leadership Development, Succession/Career Planning, and Coaching Effectiveness In this learning-rich and fast-paced 60 minute webcast Jim Clemmer outlines how to strengthen engagement, leadership development, succession planning, career planning, and coaching effectiveness in your organization. Our organizations desperately want and need much stronger leadership at all levels. But a torrent of studies show […]
Watch webinar »How can apathetic or disengaged frontline servers produce happy customers? Some exceptional employee will delight customers despite how they’re treated by their boss or the organization. Most don’t. The vast majority of employees directly reflect the care and service they experience every day in their team or workplace. “The Secret to Delighting Customers? Put Employees […]
Read post »We are working with a large industrial company having big problems with a multi-billion dollar project that will make or break the company’s future. To understand the roots of this potential disaster we interviewed and surveyed key project leaders, managers, and executives. This was followed by offsite retreats with key leaders that included “moose hunting” […]
Read post »No excerpt available.
Watch webinar »Leadership competency models are now used widely by many organizations to define the skills and behaviors of effective leaders. They’re often used for “talent management” such as coaching and development, performance management, succession planning, identifying and developing high potentials/emerging leaders, and the like. Many competency models are multi-layered with differing competencies for supervisors, managers, and […]
Read post »Labor Day was celebrated yesterday in Canada and the U.S. “dedicated to the social and economic achievements of workers.” Last week’s story of how fired CEO Arthur T. Demoulas was reinstated in his role by force of his employees’ fierce loyalty to him contains a powerful leadership lesson. Demoulas was fired as head of New […]
Read post »Positive feedback is welcome -- but employees also want the negative or corrective feedback most leaders are hesitant to give.
Watch webinar »