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In the topic 'Organization Improvement'


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The High Cost of Failing to Deal with Toxic Employees

Cornerstone OnDemand analyzed their dataset of 63,000 employees spanning 250,000 observations and concluded: Good employees are 54 percent more likely to quit when they work with a toxic employee, if the proportion of toxic employees on their team grows by as little as one on a team of 20. As toxic employees make their co-workers […]

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Most Brand Management is Misguided and Makes Things Worse

Many organizations are making major investments in external branding. But often less attention or investment is made in improving the organization’s internal effectiveness. If frontline staff isn’t living the brand, customers’ raised expectations are dashed and their anger and cynicism grows. One of the biggest reasons frontline staff can’t live the brand is because operational, […]

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A Culture Change Compass for Assessment and Planning

One of the “7 Reasons Change and Development Programs Fail” is a partial and piecemeal approach to implementing programs like engagement, customer service, succession planning, safety, performance management, talent management, lean/six sigma, and IT. Our “compass model” has evolved from culture development work with dozens of organizations. It’s often used during Leadership Team Retreats for […]

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Communication Confusion: Balancing Electronic and Human Connections

Does your team/organization need more communication? Would you like to get more e-mails? Most workshop participants give an emphatic yes in response to the first question and a deafening no to the second. Yet when told that team/organization members want more communication many leaders respond with ccing more people or sending more e-mails. During the […]

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How Laurier is Strengthening Leadership Skills and Culture

Jim Clemmer with special guest Melanie Will, Manager, Learning and Organizational Development at Wilfrid Laurier University deliver a fast paced and information-packed 60 minute webinar. Jim outlines the latest research on driving positive business results by increasing your leadership effectiveness, and Melanie details the improvements in behaviors and skills across all leadership levels and in all departments at Laurier as they build a strengths-based culture.

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7 Deadly Time Traps for Leaders

Recently I was asked to speak at a CEO forum on strategic use of the CEO’s time. This was a great opportunity to review the common themes emerging from our  keynotes and workshops and leadership team retreats. These time traps apply to anyone in a leadership role, but especially to senior executives. How many of […]

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Learning and Development Professionals Are Way Off Track

Last month I delivered a one hour webinar on How Learning and Development Can Build Stronger Leaders and Cultures (click on title to view it) sponsored by The Institute for Performance and Learning (formerly the Canadian Society for Training and Development). During the webinar we ran a poll on the research and best practices presented. […]

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How Learning and Development Can Build Stronger Leaders and Cultures

Extraordinary L&D professionals use evidence-based approaches to build leadership skills that strengthen cultures, and cultures that strengthen leaders.

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Deepening Community: Finding Joy Together in Chaotic Times

I’ve known Paul Born for many years and have deep respect for his work founding the Tamarack Institute for Community Engagement in 2001. Their community-based work has reduced poverty for 250,000 people in Canada and many other countries. When Paul gave me a copy of his latest book I expected it would center on his […]

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Special Webinar on Developing Leaders at Wilfrid Laurier University

WLU is a dynamic and fast growing university in the heart of “Silicon Valley North” in Waterloo. A core part of their mission and values is nurturing a culture that “inspires lives of leadership and purpose.” Our daughter, Vanessa, is a Laurier graduate. Living in Waterloo Region, I’ve spoken to various student groups and conferences […]

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Institute for Performance and Learning: Helping Learning and Development Add More Value

Just as Human Resource Leaders Need to Create More Strategic Value there’s a huge need for Learning and Development professionals to do the same. Last year Rob Pearson became the new CEO of the Canadian Society for Training and Development. I reconnected with Rob at a Conference Board of Canada Learning and Development meeting last […]

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Clear Leadership Team Retreat Objectives and Outcomes Are Vital to Success

My last blog, “7 Reasons Change and Development Programs Fail“, concluded that a senior leadership team retreat lays the foundation for successful change and development initiatives. This is often the intact senior leadership team heading up a department, division, or the entire organization. Depending on the retreat objectives and length, one or sometimes two, levels […]

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7 Reasons Change and Development Programs Fail

A long list of studies shows that 50 – 70% of leadership, culture, and organization change and development efforts fail. For example, a Harvard Business Review article by Michael Beer and Nitin Nohria on “Cracking the Code of Change” concludes, “the brutal fact is that about 70% of all change initiatives fail.” These efforts typically […]

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New Keynotes and Workshops to Motivate, Energize, and Inspire Leaders

Since bookings in our business are much slower in the summer, I’ve often used the time for writing books, reflecting, and planning. One of my projects this summer was to step back and look at the bigger and evolving picture of our keynotes and workshops. Most of my keynotes and workshops are tailored to a […]

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Podcast and Slides: How to Create a Coaching Culture

A recent study by the International Coach Federation showed that strong coaching cultures are correlated with much higher financial performance. Companies with an above average coaching culture showed revenue 19% higher than all others in their peer group. At last July’s leadership summit Kathleen Stinnett delivered a keynote presentation on How to Create a Coaching […]

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Four Keys to Transforming Safety Culture

In organizations with safety risks, leaders loudly proclaim their commitment to health & safety. But every day we read news reports of another worker badly hurt or killed on the job. The stark contrast in injuries and deaths between very unsafe and extremely safe workplaces — often in the very same industries — can be […]

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4 Vital Competencies That Differentiate Top HR Leaders from the Rest

We started working with Troy, an HR leader with a consumer goods manufacturer, last spring. He reached out for help with culture and organization development because communication breakdowns had created extreme silo behavior causing engagement and productivity levels to drop. Working with Troy we found the common ground among the competing departments and he adroitly […]

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Thoughts That Make You Go Hmmm on…Culture Development

A few thought provoking excerpts from, The Culture Blueprint: A Guide to Building the High-Performance Workplace, by Robert Richman: Culture change is not a strategy or an initiative. This is a total mind shift. Once you truly experience it, you can’t go back. Without taking care of your people, who will deliver? In order to […]

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Six Lessons in Culture Development from Zappos

Recently I delivered a keynote presentation on culture and leadership development at a senior leader’s conference. Robert Richman also spoke at the event sharing his insights and experiences as co-creator of Zappos Insights, a program for educating companies on the powerful culture of Zappos that catapulted the American online shoe retailer from a startup in […]

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Ten Critical Questions to Assess HR’s Effectiveness

Over the years we’ve worked with many Human Resource executives. We’ve also facilitated a few hundred offsite executive retreats as part of Culture and Organization Development. Step #2 in that process, setting up and following through on the executive retreat, is where we see the starkest differences in HR leaders. The biggest differences often show […]

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