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Tagged with 'employee engagement'

Webinar: Change Culture by Upgrading Leadership Development

We did a series of focus groups, interviews, and a feedback survey with a division of a large company to help Eric, the division manager, determine why their culture wasn’t performing at the level he wanted. We found that the shortfalls in the division’s levels of engagement, service, and productivity could be traced to the […]

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Ten Essential Vitamins to Avoid Meeting Indigestion

Last week we discussed research on the big problem with Binge Meeting Disorder and how ineffective meeting leaders create this major waste of time and energy. When leaders sharpen their meeting leadership skills and practice good meeting hygiene, team collaboration, psychological safety to speak up, team results, engagement, and energy levels soar. Many pre-post studies […]

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Let’s be Frank (IV): Redefining the role of leadership

Summer Reading Series Final Installment (4 of 4) Read Installment 1 and Installment 2 and Installment 3 Click to download the entire 4 part series as a PDF Some months after they had implemented the new leadership plan, Frank talked with Pat about how well the improvement process was going. He reported that energy and […]

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Let’s be Frank: In search of a company’s lost heart

Summer Reading Series  Installment 1 of 4 In the midst of that morning’s operations review meeting, Frank started wondering just how the company had lost its heart. As he looked around the meeting room he saw nothing but stern faces, apprehensive expressions, and a few stifled yawns. The humorous quips he had added to the […]

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Five Steps to a High-Performance Culture

Aesop, the ancient Greek fabulist and storyteller observed, “After all is said and done, more is said than done.” Culture change is a perfect example. Many leaders proclaim culture change is a key strategic objective. And for good reason. Culture’s been well proven as a critical “soft” factor that produces hard results. Signs of a […]

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4 Behaviors That Differentiate High-Performing Executives

The May-June issue of Harvard Business Review reports on an extensive 10-year study of “What Sets Successful CEOs Apart.” 14 researchers led by professors Steven N. Kaplan at the University of Chicago and Morten Serensen of Copenhagen Business School, drew from a database of assessments of 17,000 C-suite executives including more than 2,000 CEOs. The […]

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How to Boost Leadership Team (and Culture) Performance

Many organizations are struggling with low or mediocre levels of employee engagement, customer service, quality, safety, productivity, and innovation. This reflects uninspiring cultures of mediocrity created by harried leaders madly scrambling to keep up. An organization’s culture ripples out from the senior leadership team leading it. In “Is Your Leadership Team Slipping into These Traps?” […]

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Webinar: The Absolutely Vital Practice of Managers Giving Positive Feedback

Years ago I reported to Harold, a leader who proudly described his MBE approach —  “management by exception.” “If you haven’t heard from me, that’s a good sign,” he explained. “That means I think you’re doing just fine. I only deal with the exceptions. I look for problems and people that need correcting. Those are […]

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Nine Reasons Leaders Aren’t Leading

What percent of time do you or your leaders spend among these three areas: Solving technical problems or applying your technical expertise? Using data and analytical skills, sending/receiving e-mails, planning, directing, and decision making? Talking individually or collectively with people inside and outside your organization, coaching, developing, and inspiring action? Have you lost your balance? […]

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Don’t Blame the Frontline, Look at Their Leader

A sign in a diner read, “Customers who feel our servers are rude should see the manager.” How true. Servers often reflect the level of service they are getting from their leaders. Rude or insensitive managers create that culture. As a customer, I’d rather not find out just how rude the manager is! Many organizations […]

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Is Your Leadership Team Slipping into These Traps?

Check all that apply: Speed Traps and Tyranny of the Urgent – flooded by e-mails, endless meetings, and crisis management our team is often reactive and loses sight of the big picture. Partial and Piecemeal Programs – leadership development, succession planning, customer service, lean, safety, talent/performance management, IT systems, executive coaching, are separate programs not well linked […]

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From Driving and Directing to Coaching and Developing

Recently I was coaching, “John,” a very successful entrepreneur who’d built his company from a small to mid-sized player in their industry. His goal was to become one of the major companies in their market. We were reviewing his 360 assessment report. Feedback from 21 direct reports, peers, and others rated him very high in […]

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Webinar: The Tango of Speed and Quality – The Key to Achieving Both

Start the New Year learning how to tango! Many leaders believe it’s a trade-off; you can do it fast or you can do it right, but you can’t have both. Drawing from assessments of 75,000 global leaders Zenger Folkman proves that while many believe it can’t be done, the best leaders are already doing it. […]

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Review of “Speed: How Leaders Accelerate Successful Execution”

Impermanence and constant change has always been one of nature’s mighty laws. Today that pace is accelerating. Organizations are turning to Agile, Lean, and other strategies to become a victor, rather than victim, of change. An organization’s speed is set by its leaders. In their newest book, Speed: How Leaders Accelerate Successful Execution, Jack Zenger […]

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Year End Reflections on Leadership Behaviors

Recently Laurie Wilhelm, editor of the online publication, Realizing Leadership, interviewed me on a range of leadership topics. It was a stimulating conversation. She summarized our discussion in a Q & A article now available on our web site at “Leadership Behaviors“. Given my meandering musings on a very broad topic, Laurie did an excellent […]

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Archived Webinar Now Available: “Ground Breaking New Approaches to Leadership and Coaching Development”

Would you like to: Increase employee engagement by up to 8 times? Double/triple leader’s motivation to implement a personal development plan? Build coaching and leadership skills around natural strengths? Make performance appraisals an inspiring event people look forward to? Double rates of improvement from 360 feedback? Sounds farfetched, I know. It might even sound like […]

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Resilience, Positivity, and the Power of Leadership

I grew up in the small farming community of Milverton, Ontario, in Perth County just north of Stratford. Arden Barker was a farmer, local politician, and well-known community builder. His wife Helen was also very active in the community and wrote a weekly newspaper column filled with her wit, experiences, observations, and philosophies. Helen was […]

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Leadership, Engagement, Culture, and Learning Top Global Trends Survey

Deloitte’s Human Capital Trends 2016 identified the top ten organizational issues through surveys and interviews with more than 7,000 business and HR leaders from 130 countries. Other than using the dehumanizing phrase “human capital” (treating people as breathing assets with skin, things, or “head count“), this report provides strong research on what’s needed to build […]

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Key Leadership Lessons From Our Most Popular Workshop

Of all our custom keynotes and workshops topics, the most popular continues to be variations of Leading @ the Speed of Change. One reason for that is in today’s fast-moving world it’s easy to be overwhelmed by rapid changes and difficult problems. While we can’t control the changes, we can manage our response. It’s not […]

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The Impact of Leadership on Employee Engagement

Whenever we poll leadership audiences on how many of their organizations are concerned about employee engagement, most report this is as a vital issue. It’s been well documented that highly engaged employees lead to much higher levels of productivity, customer service, innovation, and quality with lower levels of turnover and absenteeism. To boost mediocre or […]

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