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Tagged with 'employee engagement'

Webinar: The 6 Leadership Levers that Drive Extraordinary Results

Periodically I search Amazon’s web site to see how many books are now available on leadership. There are now 150,000. That’s up from just over 120,000 when I last searched a few months ago. The overwhelming number of leadership theories, models, frameworks, and skills makes it very hard to know where to invest development time […]

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Critical Choices: Lead, Follow, or Wallow

I was booked to facilitate a development and team planning retreat with a group of vice presidents of a large company. The group had a dinner the evening before our session to provide each other with updates and discuss common issues. The company was going through turbulent and difficult times. Productivity and profitability were down. […]

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Attributes of Cynical and High Service/Quality Cultures

“I owe, I owe, so off to work I go.” “Work sucks, but I need the bucks.” “I’d rather be fishing/sailing/golfing/…” Surveys show that these phrases express the feelings of a growing number of frontline performers today. Too often these contagious feelings spread throughout a team or organization. How many of these attributes of cynical […]

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Using 360 Assessments for Talent/Performance Management versus Personal Development

360 assessments are now being used by over 85% of larger and leading organizations. As I wrote in “9 Problems with 360 Multi-Rater Assessments” there’s a growing backlash and resistance to their use because they often search for gaps and weaknesses. Our work with Zenger Folkman has shown that 360 data on a leader’s effectiveness can […]

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Reversing 9 Attributes of Cynical Cultures

How many of these points apply to your organization? High “snicker factor” on your vision, values, or mission statements Declining or stagnant employee engagement levels Absenteeism and “mental health days” Difficulty attracting or hanging on to top talent Waning or plateaued Client/Customer satisfaction Resistance to change Weak trust and teamwork Less than stellar service/quality levels […]

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Is Your Culture Boosting or Blocking Performance?

Wells Fargo is now America’s largest bank by market capitalization. One of Zenger Folkman’s early and largest Clients, the company has been working extensively on leadership and culture development for the past decade. CEO John Stumpf observed, “We always say we could leave our strategic plan on an airplane, somebody could pick it up, and […]

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8 Factors That Frustrate and Disengage Employees

Whenever we ask a group of workshop participants how many rank employee engagement as one of their top priorities, most raise their hands. We’re encountering a growing number of organizations finding that their engagement survey ratings are slipping — and not just at the frontline employee level. A growing number of people — at all […]

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Case Study Measures Impact of Building Strengths and Addressing Fatal Flaws

As part of succession planning many organizations are concerned about developing their next generation of senior leaders. Many large companies in well-established industries like financial services, resources, manufacturing, and the like or public sector, education, and healthcare organizations struggle with getting middle and senior managers to embrace leadership development opportunities.   We’ve recently published a case […]

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Turning Feedback Into Change

Our research shows that leadership self-assessment correlates to performance outcomes like employee engagement, turnover, safety, customer service, or profitability only half as reliably as ratings from everyone else (manager, direct reports, peers, and others). Some leaders rate themselves much higher than all the other raters. Other leaders don’t see their own strengths and assess their […]

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Feedback Webinar: You Need It, Your Employees Want It !

We are often asked, “What is the one thing a person ought to do to be a better leader and have a more successful career?” While it is difficult to narrow down the list to just one thing, there is one that seems to surface over and over again in our research. That one thing […]

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9 Problems with 360 Multi-Rater Assessments

Feedback is critical to leadership effectiveness and development. That’s why 360 Multi-Rater Assessments are used by over 90% of Fortune 500 companies. But many organizations are now experiencing these problems: Focusing on a leader’s weaknesses and skill gaps — many participants find the 360 process negative and punishing. Some executives are now banning 360s from […]

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New Survey Showing a Strengths Revolution in our Workplaces

In 2001 only 2 out of 10 people reported that they had a chance to do what they do best every day at work. In 2015 this more than doubled to 5 out of every 10 people. Michelle McQuaid is an honorary fellow at Melbourne University’s Graduate School of Education, holds a Masters in Applied […]

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New White Paper: Creating a Competency Model That Works

A friend who hasn’t seen a doctor in years was recently diagnosed with serious heart disease. He was immediately prescribed medication to reduce his blood pressure, control cholesterol, and thin his blood. His wife is fanatically devoted to natural remedies. She found a book arguing for cayenne pepper and garlic to soften and dissolve arterial […]

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Checking Your Coaching Skills

We have seen a dramatic increase in the use of coaching as a tool for leadership development over the past few years. And for good reason…the list of benefits is impressive: improved productivity high-energy company culture dynamic supervisor/employee relationships creative problem solving greater risk taking heightened innovation, and higher levels of customer service and satisfaction […]

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Archived Webinar now Available: 6 Steps to Extraordinary Coaching Skills, Elevating Feedback, and Strengthening Leadership

Are you concerned about building leadership skills in your organization’s supervisors, managers, or executives? Would you like to help leaders… Increase employee engagement by up to 8 times? Double/triple their motivation to implement a personal development plan? Build coaching and leadership skills around natural strengths? Make performance appraisals an inspiring event people look forward to? […]

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Webinar: 6 Steps to Extraordinary Coaching Skills, Elevating Feedback, and Strengthening Leadership

We once worked with an organization where “coaching” was a term that meant reprimand. When a manager said to a team member “I’d like to give you some coaching” it created fear and anxiety. Coaching is a more positive term in most organizations. Many time-pressured leaders know this skill is pivotal to their team member’s […]

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Great Coaches Inspire Dramatically Higher Extra Effort

Many organizations have increased their efforts to strengthen the coaching skills of their supervisors, managers, and executives. That’s because of mounting evidence showing that coaching effectiveness dramatically improves employee engagement, levels of customer satisfaction, productivity, safety, and profitability while reducing turnover, absenteeism, and costs. Coaching skills have an especially vital impact on “volunteerism.” This is […]

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Surprising Research Results Show We Should Lead Like Scrooge

After Ebenezer Scrooge has his life-changing Christmas Eve experience, he enthusiastically sets out on a new pathway to personal growth on Christmas Day. When he gets back to work what would you suggest he do to increase Bob Cratchit’s workplace engagement? In his entertaining and insightful Forbes column, “Lead Like Scrooge: The Surprising Research Results“, […]

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Middle Managers Are the Most Disengaged

Employee engagement is a critical issue for many organizations. And for good reason. Highly engaged employees are more productive, less likely to leave, have lower absenteeism, create happier customers, contribute to safer workplaces, increase revenues, and decrease costs. A new research study from Zenger Folkman shows that many organizations are overlooking their most disengaged people: […]

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7 Habits of Highly INeffective People

As shown in the extensive research of our web site section, Focusing on Strengths, we have overwhelming evidence that building strengths is 2 to 3 times more effective than fixing weaknesses, closing gaps, or “rounding out” lower leadership skills. But when a weaker leadership skill crosses the line into fatal flaw territory the “horns effect” […]

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