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Tagged with 'employee engagement'

More Evidence That Soft Skills Produce Hard Results

How frequently and effectively do you recognize, engage, and coach the people you lead? Are these strengths or weaknesses? How do you know? What’s your awareness of your self-awareness? As organizations rebound and rebuild for the coming years, these “soft skills” are key to higher performance. A Towers Watson study entitled, Perspectives: Turbocharging Employee Engagement […]

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Executive Team Traps: Have You Fallen and Can’t Get Up?

In the last few months I’ve been working with three executive teams to help strengthen team effectiveness and boost their leadership of major culture change and development efforts. One team heads up a large commercial construction company in Western Canada, another is a European based international mining company, and the third are senior partners in […]

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Top 10 Blog Posts for 2010

While you’re recovering from all the feasting – or looking for some time to yourself – here’s a chance to review the most popular of last year’s 100+ blog posts. The links below will take you directly to the post. Many of the blog posts on this Top 10 list were published last summer. That’s […]

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Team Building Lessons from the Wisdom of the Hive

Management is about facts, analysis, and issues of the head. Leadership is about intuition, values, and issues of the heart. Logic is the language of management. Imagery is the language of leadership. Imagery is fuelled by metaphors, parables, analogies, stories, and examples. It’s how we’ve learned from each other and passed along our accumulated experiences […]

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It Takes Strong Leadership Skills to Avoid the Deadly Incentives Trap

A few weeks ago one of my Tweets linked to a BusinessWeek article “How Incentives Can Undermine Your Influence.” The article focuses on Danny Meyer “the most influential restauranteur in New York City…today every one of his 10 restaurant brands have appeared every year in Zagat’s top 40 for New York City.” The article’s author, […]

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Management Team Behaviors That Speak Louder Than Words

My last blog post discussed some of the commitment confusion and challenges we see with many management teams we’re working with. Here are two key behaviors that send very loud, visual messages about managers’ true priorities: Visible, Felt Leadership or Remote Control Management Managers in high-performing organizations spend much more time “managing by wandering around” […]

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Involved Leadership: They See You Loud and Clear

This fall we’ve been working extensively with executive teams striving to transform their cultures to boost safety, customer service, quality, and leadership at all levels. I wrote about some of this work around our Commitment Continuum in an earlier blog post which was also published in our October issue of The Leader Letter (“Lasting Culture […]

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Thoughts that make you go Hmmm on…Courageous Conversations

My last blog post highlighted the big problem of a culture of fear within many teams and organizations. In the middle of preparing today’s post, I’m doing some fall clean up in my garden while listening to a radio panel discussion on the huge problem of medical errors. Fear of speaking up or admitting mistakes […]

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A Culture of Courageous Conversations – Speaking Up and Listening – Overcomes the Price of Fear

A recent survey of more than 400,000 employees across various industries by the Corporate Executive Board (CEB) showed that “nearly half of executive teams lack the information they need to manage effectively because employees withhold vital input out of fear that doing otherwise will reflect poorly on them. This restricted information flow can cripple a […]

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Keys to Strategic HR Leadership

This fall we’re deep in the thick of helping a number of Clients plan and execute extensive multi-year implementations of leadership and culture development processes to dramatically boost customer service, product/service quality, safety, employee engagement, succession planning, efficiencies, and another key elements of organization effectiveness. Since leadership and culture development are clearly people issues, we […]

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Bouncing Back from Adversity is a Critical Leadership Skill

Pain is inevitable, suffering is optional. The happiest and most effective people are Leaders who may need a “therapeutic visit to Pity City” but bounce back from changes, setbacks, and problems. However, most people are Followers and wait for someone else to show the way or help them decide how to feel or respond. And […]

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The Why Generation: Engage Today’s Workers as Change Partners or Watch Them Turn Off Customers

There’s lots of talk these days about effectively leading Generation X, Y and other demographic groups in today’s workplace. While each group has varying needs and interests, a very common need is understanding why team or organization changes are needed. Parents and teachers from “The Boomer Generation” spent more time than their parents ever did […]

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Five Common Team Building Pitfalls and Traps

Teams and teamwork are ever more critical in today’s organizations. Effective teams are central to higher customer service, continuously increasing quality, increased productivity, and greater innovation. Strong and effective teams also increase engagement, development, and retention. Lots of managers fall in these common traps when trying to increase teamwork and build more effective teams: What […]

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The Fun Factor: Steps to Making Work Engaging and Rewarding

Managers are constantly looking for ways to “motivate” team members. This has led to an endless search for the right combination of carrots and sticks. These often include financial incentives, reward programs such as travel, merchandise or public recognition, punishments, and performance management systems. These approaches can be motivating or manipulative depending upon whether they […]

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Eight Keys to Attracting, Engaging, and Retaining Top Talent

The global economic crunch has brought persistently higher unemployment levels to many countries. That dramatically slowed – and even reversed – a focus on attracting, engaging, and retaining top talent. In some cases, organizations were focused on survival. But in too many cases it was a near-sighted focus on the short term. We’re seeing a […]

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Are You Seeing – and Hearing – Your Team Members in 3D?

My last post looked at a common cause of poor internal or external customer service rooted in not seeing – or hearing – customers in 3D. A major contributor to this problem, and the resulting “functional chimneys,” is management’s failure to listen to the needs of service teams and their individual contributors. “If you don’t […]

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The Olympic Spirit and Recommended Reading: Rethinking Your Work: Getting to the Heart of What Matters by Val Kinjerski

Val Kinjerski’s engaging book, Rethinking Your Work: Getting to the Heart of What Matters is a perfect way to blend personal/career development with the Olympic spirit radiating from the Winter Olympics in Vancouver. Most athletes competing at the games are deeply committed to pursuing a dream of excellence. While some have golden visions of fame […]

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