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Tagged with 'employee engagement'

Are You Seeing – and Hearing – Your Team Members in 3D?

My last post looked at a common cause of poor internal or external customer service rooted in not seeing – or hearing – customers in 3D. A major contributor to this problem, and the resulting “functional chimneys,” is management’s failure to listen to the needs of service teams and their individual contributors. “If you don’t […]

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The Olympic Spirit and Recommended Reading: Rethinking Your Work: Getting to the Heart of What Matters by Val Kinjerski

Val Kinjerski’s engaging book, Rethinking Your Work: Getting to the Heart of What Matters is a perfect way to blend personal/career development with the Olympic spirit radiating from the Winter Olympics in Vancouver. Most athletes competing at the games are deeply committed to pursuing a dream of excellence. While some have golden visions of fame […]

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