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Tagged with 'employee engagement'

More on Less Generational Nonsense

I am fed up with the continuing stream of unsubstantiated psychobabble about how younger generations need to be managed so much differently than previous generations. This usually comes from, or is spouted by “experts” to, mediocre managers who aren’t inspiring leaders. In their solidly researched book, The Inspiring Leader, Jack Zenger and Joe Folkman provide […]

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Want to Improve Customer Service – Treat Your Employees Better

This is the title of a recent report in the University of Pennsylvania newsletter Knowledge @ Wharton. Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” He goes on to show how one of the keys to improving customer […]

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Thoughts That Make You Go Hmmm on…”The Inspiring Leader”

Here are a few insights drawn from The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate: “Adequate leaders get everyone to do their jobs, but inspirational leaders are able to get people to rise far above that mark and achieve more.” “Inspiration and emotion are inextricably linked together. The inspiring leader learns how […]

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Review of “The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate”

This is an extraordinary book on leadership from the experts in extraordinary leadership. In 2002, legendary training and development expert Jack Zenger (he’s been given numerous international awards and citations) and Joe Folkman (renowned psychometrician with extensive expertise in survey research and leader assessments) published their groundbreaking book The Extraordinary Leader: Turning Good Managers into […]

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Leadership Matters – We Must Build Capacity

Leadership is fast resembling the famous Mark Twain quote about the weather – everybody’s always talking about it but nobody does anything about it. Based on their ongoing research, The Conference Board of Canada concludes, “Building leadership capacity has been a top priority for several years, at least on paper. The problem is that, while […]

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Use This 10 Point Checklist for a Leadership Check Up

Use this checklist as a “time out” to reflect on your leadership strengths and gaps. When faced with wrenching changes, setbacks, and difficulties do you generally Lead, Follow, or Wallow? What would your team say? How do you know? What percent of your time are you now spending on Technical (applying your expertise and solving […]

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Study Shows Power of Leadership Behaviors Supported by Management Systems and Processes

A new study was recently published by the global management consulting firm, Boston Consulting Group (BCG). In partnership with 12 worldwide management organizations like The Conference Board, American Management Association, the Chartered Management Institute and others in Europe, Asia, and other countries, the survey sought input from 1,600 senior executives on 20 organizational capabilities. This […]

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Top Reasons Cultural Transformations Fail

Our Linked 2 Leadership group on LinkedIn (connect with me at http://ca.linkedin.com/in/jimclemmer) is having a lively and insightful discussion on the question, “What are the top reasons why cultural transformations fail?” Since the failure rate of organizational change efforts like health and safety, quality, productivity, innovation, customer service, morale/engagement, teamwork, or public sector renewal is […]

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For the Health of It: The Bottom Line on Healthy Workplaces

We’d expect that healthy employees in healthy workplaces create healthy bottom lines. What may be unexpected is just how big the impact is. We’d expect that work-related stress is also considered a big problem. Did you expect it to be far more critical than smoking or high blood pressure? Consider these research findings:  Employees with […]

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Are You Ready for the Changing Workplace?

How are you incorporating social media into your workplace? Is your workplace attracting or repelling the next generation of workers? Are you engaging and retaining frontline team members through effective employer brand management? Are you living your brand from the inside out? Do you lead with What or even How and miss the energizing power […]

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Love is at the Heart of Strong Leadership

Looking beyond the commercialization of Valentine’s Day, it’s a great time to nurture our inner romantic and express gratitude for our loved ones. As I write I am listening to a randomized Beatles playlist. Of the nearly 200 songs on the list, “The Word” started playing as I began this blog post. Its opening lines […]

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Thoughts That Make You Go Hmmm … on “Good Company”

“A team of scholars led by University of Southern California management professor Theresa Welbourne discovered that investments in human resources are the strongest predictors of the survival of firms five years after an IPO…”The reason HR factors had a positive effect on longer-term performance was due to their effects on what we call ‘structural cohesion,'” […]

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Why Organizational Change Resolutions Are Easily Broken

Over the past few decades many organizations have jumped on the change bandwagon with a long list of resolutions to change their ways and develop new habits. Here’s a partial list: Safety culture Customer centric/focus/service Teamwork Innovation Flexibility/adaptability to change Best place to work/top employer Excellence Market/industry leadership Higher employee engagement Like too many New […]

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‘Tis the Season for Recognition, Appreciation, and Celebration

After another epic global feat, Santa must now be taking the pause that refreshes! The Holiday Season should be that critical pause for all of us. This is the time of year for family, friends, and celebrations. It’s a great time to strengthen our gratitude skills as we look back at all we’ve accomplished and […]

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Harnessing the Power of Participation

There’s another excellent article in this month’s Harvard Business Review on harnessing the power of highly engaged people. Professor of leadership, Douglas Ready, and PhD student, Emily Truelove, report on how companies like the beauty retailer Sephora, luxury hotel chain Four Seasons, and French food giant Danone, came through hard times stronger than ever. In […]

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What’s Your Me/We Ratio?

Fellow professional speaker and good friend, Donald Cooper, makes this excellent point in his December newsletter: “In many conversations with business owners and their teams I’ve been amazed and distressed at how many business owners use ‘I’ and ‘my’ when they should be using “we” and “our”. They constantly say, ‘I did this and I […]

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Shared Secrets from the Cirque

If you’ve never taken in one of the amazing and spectacular shows of the Cirque du Soleil, you really need to treat yourself and see one. Cirque travels extensively to major cities and have permanent shows with elaborate stages and buildings in Las Vegas. One of my favorite shows of all time is their The […]

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Exponential Engagement: The Power of Three

In today’s economic uncertainty employee engagement is critical. Organizational engagement surveys are showing that employee frustration is accelerating as engagement plummets. They feel trapped. With higher unemployment rates and tight job markets, many people on the frontlines — especially those with less specialized skills — are clinging to jobs they don’t enjoy. Employee engagement is […]

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“Shift Happens” Video Ignites Discussion on How We Need to Change or We’ll be Changed

Last week I ran a highly customized Peak Performance Leadership workshop and facilitated a strategy session in beautiful Colorado Springs. It was the perfect place to discuss climbing to higher levels of personal, team, and organization performance — especially during these fast changing and turbulent times. We also got to experience their first heavy snowfall […]

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Core Elements to Leading a Peak Performance Culture

Organizational culture development is a complex topic with many intertwined leadership components. Establishing a peak performance culture in what’s sometimes called a “green field” situation has different challenges than changing an established culture (sometimes called “brown field”). In response to my July blog, RIM/Blackberry is at a Critical Leadership Crossroad, a subscriber sent me this […]

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