‘Unlearning’ to be a Better Coach
Challenging and changing pre-existing beliefs and understandings that prevent us from being good coaches.
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AllBlogArticlesWhitepapersCase StudiesVideosWebinarsBooks/CDsAsking for Feedback on Coaching Effectiveness
How looking for coachee feedback shifts the relationship, changes perceptions, and increases coaching effectiveness.
Watch video »Coaching Competencies and Best Practices
The 14 competencies differentiating the best coaches from the worst coaches. Coaching lessons from other disciplines.
Watch video »The FUEL Model for Coaching Conversations
A brief overview of our four step process for more effective coaching conversations.
Watch video »The Power of a Coaching Structure
Using a structure and checklist with coaching for better efficiency and outcomes.
Watch video »Avoiding Common Coaching Traps
Seven common coaching traps and keys to overcoming them.
Watch video »The Impact of Coaching Effectiveness
The impact of coaching skill development on employee engagement and satisfaction.
Watch video »What is Coaching and Why it’s Rarely Done Well
Reasons behind the coaching gap, our definition of effective coaching, how coaching is distinct from training or mentoring, and what gets in the way of coaching.
Watch video »Cross-Training to Build Profound Strengths
How cross-training works to move strengths into profound strengths. Examples of cross-training to build on the competency of “honesty” and customization for safety leadership.
Watch video »Components of a Best-of-Class 360 Assessment
Most 360 feedback assessments search for skill gaps, weaknesses, and training/development needs. We’re running into executives who’ve refused to participate in 360 feedback assessments because they’ve found them negative and often feel beat up by the process — even when they have the counsel of a well-trained coach or psychologist. Some CEOs have banned the […]
Read post »Turning Feedback Into Change
Our research shows that leadership self-assessment correlates to performance outcomes like employee engagement, turnover, safety, customer service, or profitability only half as reliably as ratings from everyone else (manager, direct reports, peers, and others). Some leaders rate themselves much higher than all the other raters. Other leaders don’t see their own strengths and assess their […]
Read post »Turning Feedback Into Change
When people ask for feedback, sometimes it is something they don’t want to hear. However, how they react to the feedback is critical.
Read whitepaper »New Research Paper on Feedback: The Powerful Paradox
Last year Jack Zenger and Joe Folkman conducted a survey among readers of their Harvard Business Review blog readers. 2,700 responded to the online survey with questions about positive and negative feedback and attitudes about feedback experiences. This was an international survey with over half of the respondents coming from outside the United States. Here […]
Read post »Can Banking Leaders Change?
Many people assume banking leaders are prone to resisting change. We found that leaders in the best banks are open to improvement.
Read case study »Feedback Webinar: You Need It, Your Employees Want It !
We are often asked, “What is the one thing a person ought to do to be a better leader and have a more successful career?” While it is difficult to narrow down the list to just one thing, there is one that seems to surface over and over again in our research. That one thing […]
Read post »Feedback – The Powerful Paradox
Feedback can truly be a gift. But the gifts we enjoy the most are the ones chosen by the giver because they will benefit us and make us better.
Read whitepaper »9 Problems with 360 Multi-Rater Assessments
Feedback is critical to leadership effectiveness and development. That’s why 360 Multi-Rater Assessments are used by over 90% of Fortune 500 companies. But many organizations are now experiencing these problems: Focusing on a leader’s weaknesses and skill gaps — many participants find the 360 process negative and punishing. Some executives are now banning 360s from […]
Read post »Re-Fired with Building Strengths
It’s been three years since Jack Zenger and I had one of our periodic update conversations after we headed off in different directions over 20 years ago. Our previous companies, The Achieve Group and Zenger Miller, had worked together for more than a decade. When this conversation took place with Jack, my wife, Heather, and […]
Read post »New White Paper: How Developing a Coaching Culture Pays Off
Most people know that the difference between incompetent coaches and extraordinary coaches is huge. What’s often more surprising are these big differences between OK or mediocre coaching at the 50th percentile and outstanding coaching skills at the 90th percentile: 28% versus 46% of employees willing to “go the extra mile.” Employee commitment jumps from the […]
Read post »New Survey Showing a Strengths Revolution in our Workplaces
In 2001 only 2 out of 10 people reported that they had a chance to do what they do best every day at work. In 2015 this more than doubled to 5 out of every 10 people. Michelle McQuaid is an honorary fellow at Melbourne University’s Graduate School of Education, holds a Masters in Applied […]
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