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Tagged with 'employee retention'

Losing Heart…and People: Confusing Efficiency and Effectiveness

Recently I worked with the senior leadership team of a large warehouse and logistics company. They’re growing so rapidly they’re having big problems finding people to staff their distribution centers. A major part of that problem is turnover. They’re losing warehouse workers almost as quickly as they’re hired. Costs are soaring and projected to get […]

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Motivating Others: Managers Manipulate, Leaders Inspire

Declining or stagnant engagement is an all too common organizational problem. Many people quit their jobs – but still come to work every day. Quit-and-stay and on-the-job-retirement are symptoms of weak leadership. Countless studies over decades show a big gap between what managers and frontline staff feel energizes and engage people. In one such study, […]

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Great Places to Work Reflect Great Cultures = Great Results

Fortune magazine has just published this year’s list of “100 Best Companies to Work For.” Since 1998 the research and consulting firm, Great Place to Work, has been conducting the most extensive employee survey in corporate America. Drawing feedback from more than 232,000 employees at companies with more than 1,000 employees, measurements are ranked and […]

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Is Your Leadership Team Slipping into These Traps?

Check all that apply: Speed Traps and Tyranny of the Urgent – flooded by e-mails, endless meetings, and crisis management our team is often reactive and loses sight of the big picture. Partial and Piecemeal Programs – leadership development, succession planning, customer service, lean, safety, talent/performance management, IT systems, executive coaching, are separate programs not well linked […]

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Webinar: 9 Ways to Build Effective Relationships

“No man is an island, entire of itself; every man is a piece of the continent, a part of the main.” These are a few lines of a poem penned by the metaphysical English poet, John Donne, around the time of Shakespeare. Community, interdependence, and oneness has been a central part of many ancient philosophies […]

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Same Old Approaches = Same Old Results

Our organizations desperately want and need much stronger leadership and coaching at all levels. But most organizations aren’t significantly improving employee engagement, customer satisfaction, attracting and retaining top talent, succession planning, increasing health and safety, or energizing organization culture. Traditional leadership and coaching skill development methods are producing very little behavior change. Current approaches are […]

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The High Cost of Failing to Deal with Toxic Employees

Cornerstone OnDemand analyzed their dataset of 63,000 employees spanning 250,000 observations and concluded: Good employees are 54 percent more likely to quit when they work with a toxic employee, if the proportion of toxic employees on their team grows by as little as one on a team of 20. As toxic employees make their co-workers […]

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Checking Your Coaching Skills

We have seen a dramatic increase in the use of coaching as a tool for leadership development over the past few years. And for good reason…the list of benefits is impressive: improved productivity high-energy company culture dynamic supervisor/employee relationships creative problem solving greater risk taking heightened innovation, and higher levels of customer service and satisfaction […]

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A Snapshot of Leadership Development Practices in Canada

The Conference Board of Canada recently published a report summarizing their research on leadership development from a cross section of public and private sector organizations. Participants identified their top leadership development drivers as: addressing declining levels of leadership capacity planning for succession and growing the talent pool engaging and mobilizing employees managing changing demographics and […]

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Recognition Pitfalls and Traps

A friend with a past drinking problem has been a devoted member of Alcoholics Anonymous and not touched a drop of alcohol for many years. Recently he gave up most of his weekend to deal with a Client emergency. The next week his manager “thanked him” with an expensive bottle of wine. This breaks one […]

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New Director of Business Development, Executive Briefing, and Public Workshops

After months of searching for just the right executive I am delighted that Brad Smith recently joined our team as Director, Business Development. Brad has nearly twenty years of experience as a trusted advisor in organizational effectiveness, leadership/culture development, learning, career and talent management, consulting, Human Resources, and performance improvement to hundreds of organizations in […]

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3 Keys to Developing Extraordinary Leadership

I’ve delivered hundreds of leadership workshops over the past few decades. Until our partnership with Zenger Folkman, these sessions were based on “timeless leadership principles” that encouraged participants to build their improvement plans around the weaker areas to round out and expand their leadership skills. That meant focusing on weaknesses. Last week I delivered another […]

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Six Steps to a Coaching Culture with Exceptional Leaders

In our Extraordinary Coach development system we define coaching as interactions that help the individual being coached to expand awareness, discover superior solutions, and make and implement better decisions. This is a broad leadership skill set that is most often used in career and performance coaching. Extraordinary coaches can exist in an ordinary or even […]

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Coaching Skills Have a Huge Impact on Employee Engagement

click to enlarge   In his introduction to The Extraordinary Coach: How the Best Leaders Help Others Grow, bestselling leadership author and executive coach, Marshall Goldsmith, points out, “a leader who is an adept coach can greatly enhance the organization’s success; one who dabbles and doesn’t take the process seriously can cause harm.” Marshall’s insight […]

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How to Get Employee Buy-In to Productivity Standards

Just after we announced our new relationship with Zenger Folkman a reader sent me an e-mail inquiry that directly hit an issue Zenger Folkman has researched: “Do you have any suggestions on how to promote and get buy in from employees regarding productivity standards? Any suggestions or resources you could give would be appreciated.” Getting employee […]

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Are Performance Appraisals an Evil that Must Be Destroyed?

As a leadership geek my idea of weekend relaxation is cruising Internet sites for research, insights, and perspectives on culture and leadership development. I’ll often post these to my LinkedIn profile which also links to Twitter and my Facebook profile . If you’re not already connected to me on LinkedIn please send me an invitation to […]

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Want to Improve Customer Service – Treat Your Employees Better

This is the title of a recent report in the University of Pennsylvania newsletter Knowledge @ Wharton. Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” He goes on to show how one of the keys to improving customer […]

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Creating Sustained Performance through Thriving Workplaces

University of Michigan management and organization professor, Gretchen Spreitzer and Georgetown University assistant business professor, Christine Porath published a very practical article in the January-February issue of Harvard Business Review. “Creating Sustainable Performance” surveyed 1,200 white and blue-collar employees in several studies over seven years across a swath of industries. They concluded that a better […]

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Thoughts That Make You Go Hmmm … on “Good Company”

“A team of scholars led by University of Southern California management professor Theresa Welbourne discovered that investments in human resources are the strongest predictors of the survival of firms five years after an IPO…”The reason HR factors had a positive effect on longer-term performance was due to their effects on what we call ‘structural cohesion,'” […]

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Thoughts That Make You Go Hmmm on… Recognition, Appreciation, and Celebration

“The most neglected form of compensation is the six-letter word thanks.” – Robert Townsend, former Amex and Avis executive and author of Up the Organization “What we’ve found is that exceptional leaders lead with gratitude, they pause to feel and express it first, because they have discovered that this is an essential way to improve […]

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