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Cultivating Leadership

Unhappy and poorly served staff passes how they are treated to their customers. In today's workplace, a management style of pushing people around often pushes the highest performers right out the door.

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Creating High Energy Environments

We can't really motivate others, but we can create a high-energy environment that dramatically magnifies and expands the energy of individuals, teams, or organizations.

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Control Your Own Destiny

Although we cannot control every circumstance, we can control how we deal with the uncontrollable. Amid confusion, we must learn to recognize what can be changed and have the courage to change it.

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Communication Strategies, Systems, and Skills

Effective communication is no more a natural skill than leadership is a born trait. However, strong communication strategies, systems, and practices are necessary to keep everyone focused on goals and priorities while providing feedback on progress.

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Clarifying Personal Purpose

Thinking about death can produce a passion for life. Once defined, the determination to live out your personal purpose and dreams can be a strong personal motivator.

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Clarifying Our Core Values

To clarify our core values, we need to develop a comprehensive list of all our possible values, rank their importance and concentrate our improvement efforts.

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Choosing Our Reality

Am I an optimist or pessimist? Which view is reality? Since we see the world as we are, either view becomes our reality. We choose our outlook.

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Choosing Our Poison or Choosing to Let Go

Holding on to destructive emotions is slow suicide. For our own health and happiness, we must exercise our choice to let go.

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Choice More than Chance Determines Our Circumstance

Dwelling on our problems rather than our possibilities comes all too naturally. Too often we choose to curse the darkness rather than light a candle

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Cheer Leaders Inspire Others

Effective leaders understand the power of sincere recognition, genuine appreciation, and celebration. These are what provide the atmosphere of encouragement that develops confidence and builds on strengths.

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Changing Me to Change Them

"We must be the change we wish to see in this world." — Mahatma Gandhi, Indian nationalist and spiritual leader who developed the practice of nonviolent disobedience that forced Great Britain to grant independence to India in

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Change or Be Changed

Failing to respond to inevitable change, results in being victims of change.

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Change Management is an Oxymoron

Change can't be managed. Change can be ignored, resisted, responded to, capitalized upon, and created. But it can't be managed and made to march to some orderly step-by-step process.

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Change Management Can Lead to Rigidity and Resistance to Change

"Change Management" is an oxymoron. A successful change/improvement path will evolve as we approach each fork in the road and take advantage of the unforeseeable opportunities that quietly present themselves along our journey.

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Change is Life

The faster the world changes around us, the further behind we fall by just standing still. If the rate of external change exceeds our rate of internal growth, just as the day follows night, we will surely be changed.

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Change Checkpoints and Improvement Milestones

Many paths lead to higher performance. By using change checkpoints and improvement milestones we can chart our path's success as we blaze our own trail toward ever-higher performance levels.

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Celebration is the Pause that Refreshes

The relentless drive for ever-higher performance often leaves us too exhausted to enjoy what we have achieved. We, as leaders, must learn to break the endless improvement journey into a series of short exciting trips by celebrating and savoring our successes

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Casual, Moderate, and Intense Levels of Customer/Partner Focus

To make our teams or organizations into high performers, we need to "intensify" our service/quality levels. This can begin with management team exercises and comparing ratings from customers and/or internal partners.

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Building Passion and Commitment the Wal-Mart Way

Committing to your business is essential for its success. According to Wal-Mart's founder, Sam Walton, "If you love your work, you'll be out there every day trying to do the best you possibly can, and pretty soon everybody around will catch the passion from you – like a fever."

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Bringing Values to Life

A key test of whether core values are alive and real in an organization is to ask team members at random to recite those values. If they can't do it without referring to a piece of paper, there are either too many values or they aren't being used in daily operations

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