Feedback is an Essential Element of Learning and Improvement
As managers, our frequency, sensitivity, and action (or lack of it) on personal performance feedback sets the pace and tone for the rest of our team and organization.
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In the topic 'Organization Improvement'
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Effective leaders build an atmosphere of accomplishment and pride through recognition and appreciation within the organization.
Read article »Engagement is an Inside Job
Building partnerships through involvement and participation results in strong leadership that leads to high performance.
Read article »Education and Communications Pathways and Pitfalls
Trust and communication levels go together. The source of misunderstandings and mistrust is often in the leaders' behavior and lack of communication.
Read article »Education and Communication Build Commitment
If we want people on our team or in our organizations to behave like business partners, we need to treat them that way. Education, combined with powerful communication systems, processes, and practices, is one of the keys to organizational learning and innovation.
Read article »Don’t Wait to See Blood
A few examples of the multitude of ways to gain a true picture of how you and your management team's actions are viewed through your organization.
Read article »Don’t Promise Too Much
Promise a little and deliver a lot, and ensure expectations match your delivery capabilities. Service reputation keeps customers coming back.
Read article »Do As I Say, Not As I Do’ Doesn’t Cut It Any More
Managers express frustration over the behavior of the people they lead. When it comes to their own behavior, many of those same managers aren't acting any differently than the people they complain about.
Read article »Developing a Team or Organization Vision
We can't really motivate others, but we can create a high-energy environment that dramatically magnifies and expands the energy of individuals, teams, or organizations.
Read article »Decentralized Organization Structures Empower and Energize
High performing organizations that are thriving in today's chaotic world, are adapting and pioneering a wide variety of highly decentralized structures. They are giving up control of people so that people can control their own and the organization's destiny.
Read article »Customer Satisfaction is a Reflection of Employee Satisfaction
A company's external customer service is only as strong as the company's internal leadership, and the culture of commitment that this leadership creates.
Read article »Customer Intimacy and Empathy are Keys to Innovation
Through living in and empathizing with our customers' world, our innovation leaders focus the organization's development capabilities on solving problems or meeting needs that our customers may not realize could be done.
Read article »Culture Change Starts with the Management Team
When change fails, it can almost always be traced to dysfunctional leadership.
Read article »Communication Strategies, Systems, and Skills
Effective communication is no more a natural skill than leadership is a born trait. However, strong communication strategies, systems, and practices are necessary to keep everyone focused on goals and priorities while providing feedback on progress.
Read article »Cheer Leaders Inspire Others
Effective leaders understand the power of sincere recognition, genuine appreciation, and celebration. These are what provide the atmosphere of encouragement that develops confidence and builds on strengths.
Read article »Change Management Can Lead to Rigidity and Resistance to Change
"Change Management" is an oxymoron. A successful change/improvement path will evolve as we approach each fork in the road and take advantage of the unforeseeable opportunities that quietly present themselves along our journey.
Read article »Change Checkpoints and Improvement Milestones
Many paths lead to higher performance. By using change checkpoints and improvement milestones we can chart our path's success as we blaze our own trail toward ever-higher performance levels.
Read article »Celebration is the Pause that Refreshes
The relentless drive for ever-higher performance often leaves us too exhausted to enjoy what we have achieved. We, as leaders, must learn to break the endless improvement journey into a series of short exciting trips by celebrating and savoring our successes
Read article »Casual, Moderate, and Intense Levels of Customer/Partner Focus
To make our teams or organizations into high performers, we need to "intensify" our service/quality levels. This can begin with management team exercises and comparing ratings from customers and/or internal partners.
Read article »Bridging the Council-Staff Gap
Building a strong partnership between staff and council is essential to effective municipal management. In many instances this lack of harmonization is caused by lack of agreement on the defined roles for both staff and council members.
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