When Mark was 6 years old, his parents took him to a movie. Kids under 5 got in free. His parents told the cashier he was 5, and they didn’t have to pay for Mark. Reacting to his quizzical look as they walked into the theatre, Mark’s Mom said, “It’s OK, son, everybody does it.” […]
Read post »Neuroscientist and Emotional Intelligence author, Robert Cooper, made several trips to Tibet as part of his research on the inner side of leadership. He quotes a wise elder who became a mentor and guide, “It is from the heart.” He touched his palm to his chest. “In Tibet, we call it authentic presence. It means, […]
Read post »In their book, Learning to Lead, Warren Bennis and Joan Goldsmith, write, “To be authentic is literally to be your own author (the words derive from the same Greek root), to discover your native energies and desires, and then find your own way of acting on them. When you have done that, you are not […]
Read post »A two-minute video tells an inspiring story of honesty and integrity. Kenyan runner Abel Mutai was just a few feet from the finish line but became confused with the signage and stopped. He thought he’d finished the race. A Spanish athlete, Iván Fernández, was right behind him. Realizing what was happening, he started shouting at […]
Read post »For most of my career, I’ve been a “monomaniac on a mission” about integrating change and development efforts within a systemic culture development process. Way too much money and time has been wasted with isolated programs that don’t provide broader context, support, and follow-through. Decades of our experience and countless research studies show the power […]
Read post »Leaders wanting to focus their organization on boosting service/quality performance stand at a critical crossroad, choosing which road will take them to that higher ground. Their two main routes are piecemeal programs to “fix the frontline” or a long-term cultural change process. As they look down both roads, first appearances can be deceiving. The piecemeal […]
Read post »How reasonable is it to hold a shipping dock worker responsible for the quality of the products in the boxes he or she is shipping? How reasonable is it for managers to hold the final deliverer responsible for the quality of the products or services he or she is delivering? The person on the front […]
Read post »It’s been 60 years since Bob Dylan wrote his iconic song, The Times They Are a-Changin’, heralding the massive societal shifts about to rock the 1960s. We could apply these lines to today’s organizations: Your old road is rapidly agin’ Please get out of the new one If you can’t lend your hand For the […]
Read post »Heather and I recently returned from an extended vacation. We had an excellent dining room server every evening and great food. In our third last dinner, he told us about a customer satisfaction survey we’d be receiving when our vacation was over. He emphasized how important the ratings for his service were to his career […]
Read post »When we’re bogged down wallowing in the swamp, we’re often mired in negativity, pessimism, and fear. Decades of studies show that pessimism dramatically increases sickness and depression and hastens death. Future historians might look back to our day and marvel at our unhygienic practices of “emotional germ theory.” Here are a few examples of how […]
Read post »Last week’s post discussed our choices in stepping up or slipping down when facing turbulence, adversity, or unwanted change. This often involves suffering or loss — a loved one, our health or physical mobility, a relationship, a job, money, autonomy, control, or status. It’s so easy — and often comes too naturally — to slip […]
Read post »Many people in leadership roles don’t act like leaders. Conversely, people without formal authority can be very strong leaders. Most of us aspire to lead our family, communities, professions, relationships, or workplaces. Leaders are inspired and inspire others. A central theme in my decades of trying to understand, apply, and teach leadership skills is […]
Read post »A few years ago, my wife, Heather, broke her ankle slipping on the ice in our driveway. No one heard her cries for help as she lay in pain. The snowbanks prevented any neighbors or people driving past noticing her. She dragged herself back up the frozen driveway to the side door. She yelled for […]
Read post »In Colleen McCullough’s historical fiction novel, Fortune’s Favorites, she describes a scene in the ancient Roman senate when the dictator, Sulla, asked for discussion of his proposal. Ofella spoke up in opposition to Sulla’s plans. Without saying a word, Sulla motioned to his henchmen waiting at the doors. They carried Ofella out to the courtyard and […]
Read post »“I’m addicted to e-mail. My endorphins spike when I get a message. And when there are no messages, loneliness and despair overcome me.” Does that comic strip quip feel familiar? Many of us have a love/hate relationship with e-mail. It’s a great tool for staying in touch with many people. But it can easily take […]
Read post »I was asked to facilitate an annual strategic planning retreat with a senior leadership team. The CEO sent me their draft agenda for the session. Hmm…oh, oh…. Looking at the typical approach they’ve used before, four common strategic planning problems immediately popped out: The agenda was loaded with about 17 project/operational presentations/reviews and updates. Yikes! […]
Read post »“How are you doing? Keeping busy?” “Oh, yeah! Busy, busy.” “Great!” How often have you been on both sides of that conversation? It’s become routine. Busyness is highly valued. It’s seen as a measure of our productivity — even our worth. A Science article reports on an experiment by Timothy Wilson, a social psychologist at […]
Read post »One evening I was slowly eating dinner with Heather. She waited and waited for me to finish and finally asked me to hurry up. I told her I was mindfully savoring every bite of the delicious meal. She suggested I “savor faster.” “Fast savoring” is an apt oxymoron for our time. We have an epidemic […]
Read post »Simple, succinct, and clear driving instructions. This is solid life advice as well. If day after day of stressful racing around doesn’t manage to actually kill us before our time, it will kill our health, happiness, and effectiveness. I once sat through a scarily high-energy presentation given by a professor specializing in knowledge management. He […]
Read post »When our kids were young, I was often reminded of the adage, “children act like their parents — despite all attempts to teach them good manners.” When one of our kids did something I wasn’t especially pleased with, I found myself asking, “where did you learn that?” When I stood back, and I reflected on […]
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