Close

Blog

Bullying or Bad Boss: Bad Person, Inexperienced, Unskilled, or Cultural Artifact?

Tomorrow we publish my February blogs in the March issue of The Leader Letter. This issue focuses on bully and bad bosses. The line between a bad boss and a bully boss can be tough to discern. It’s mostly about intentions. Bad bosses often intend to do well — and many times overrate their own […]

Read post »

Are you a Bully or Bad Boss? How do you KNOW?

We’ve just completed a series of blogs on leadership hypocrisy and bullying or bad bosses. You may have completed our bully boss quiz. It’s very easy to see bad or bullying leadership in others. It’s much tougher to recognize our leadership shortfalls. As American social psychologist and Professor of Ethical Leadership, Jonathan Haidt, says “we […]

Read post »

Leading Up: How to Lead an Ineffective Boss

Is your boss a good person who’s doing a bad job? Many ineffective leaders are. If you scored your boss less than 29 points on last week’s bully boss quiz, you can: Live with the status quo — but don’t jump on the Bitter Bus and “Cs the day” with criticizing, condemning, and complaining. Work […]

Read post »

Is Your Boss a Bully or Just a Really Poor Leader?

It’s been very frustrating to hear of the toxic workplace created by Canada’s ex-governor general, Julie Payette. Last month’s independent report details examples of “yelling, screaming, aggressive conduct, demeaning comments and public humiliations.” Forty-three of the staff members interviewed described the culture Payette created as “hostile or negative.” Twenty-six people called their workplace “toxic” or […]

Read post »

Are They Going to Believe You or Their Own Eyes?

As legend has it, Alexander the Great was leading his forces across a scorching terrain. For eleven days, they marched on. The soldiers were exhausted, and their throats parched. On the twelfth day, the advance guard brought Alexander a helmet containing a cup or two of all the water they could find. The troops watched […]

Read post »

Thoughts that Make You Go Hmmm on…Leadership Hypocrisy

A baker suspected that the farmer who was supplying his butter was giving him short weight. He carefully checked the weight, and his suspicions were confirmed. Highly indignant, he had the farmer arrested. At the trial the judge was satisfied and the baker chagrined at the farmer’s explanation. He (the farmer) had no scales so […]

Read post »

Bit by Innocent Bit, Are You Becoming a Sincere Hypocrite?

Most leaders don’t live by the motto: “do what I say, not what I do.” Their apparent hypocritical behavior is innocent and sincere. They simply don’t know that their actions are seen as out of step with their words. Not checking blind spots can lead to deadly highway accidents. Leaders who don’t seek feedback often […]

Read post »

Muting the Messenger: What Leaders Do Silences What Leaders Say

It’s incredibly frustrating for our family to follow the COVID isolation rules while many families we know don’t. What’s been especially infuriating is seeing so many political leaders returning from out of country vacations. Most are directly violating the non-essential travel rules/guidelines drafted by their own governments — for the rest of us little people. […]

Read post »

A Bigger Perspective to Avoid the Blues

A few years ago, I facilitated a workshop with managers struggling to stay positive during a very difficult time. We discussed the choice we all have: either we can focus on a problem and let it overwhelm us, or we can keep things in perspective and re-frame what’s wrong within the much larger frame of […]

Read post »

Despite Our Incredibly Tough Times, Our World’s Still Getting Better and Better

I kicked off 2020 with my sixth annual post on how our world keeps getting dramatically and relentlessly better and better and better. As in the five years before that, Lose those News Blues and Leave the Dark Side: The World’s Never Been Better, listed over 30 major improvements and 24 sources for further reading. […]

Read post »

2020 Hindsight: Soaring or Sinking on the Winds of Change?

What a year!! 2020 is almost over… Like many of us, you’re likely going to stay up on New Year’s Eve just to make sure that old man 2020 is kicked out by a youthful and more hopeful 2021. These holidays will be different — and very memorable! Hopefully, you’ll have some time to pull […]

Read post »

Are you Building or Hallucinating a High-Performance Service Culture?

How reasonable would it be to hold a shipping dock worker responsible for the quality of the products in the boxes he or she is shipping? So how reasonable is it for managers to hold the final deliverer responsible for the quality of the products or services he or she is delivering? The person on […]

Read post »

Are You Squandering Money on Acquiring Rather than Retaining Customers?

Just how much does satisfying today’s customer reduce the cost of acquiring tomorrow’s? That’s the question headlining a recent article in Harvard Business Review. We know that satisfied customers lead to higher revenues. But how to quantify that to show senior executives the value of building a customer-centered culture? We assume that happy customers reduce […]

Read post »

We Don’t See the World As It Is, We See the World As We Are

“Tell me about the people at the organization you just left,” said the senior manager who was screening candidates to fill a key leadership role. “They were uneducated and lazy,” the candidate responded. “You always had to keep an eye on them because they were constantly trying to goof off or rip off the company. […]

Read post »

You Can’t Raise Performance with Low Expectations

In his book, The Excellence Dividend, Tom Peters writes, “In an Oscar acceptance speech, the late director Robert Altman said: ‘The role of the director is to create a space where the actors and actresses can become more than they have ever been before, more than they’ve dreamed of being.'” You’ve likely had a limiting […]

Read post »

Thoughts That Make You Go Hmmm on…Humankind

A few favorite excerpts (so many to choose from) of my review of Rutger Bregman’s Humankind: A Hopeful History. …to stand up for human goodness is to take a stand against the powers that be. For the powerful, a hopeful view of human nature is downright threatening. Subversive. Seditious. It implies that we’re not selfish […]

Read post »

Review of Humankind: A Hopeful History

How many of these assumptions describe the reality of humankind: Corruption and cruelty lie just beneath the surface and can easily be pulled out of people. Civility is a thin veneer covering people’s selfish, sometimes evil tendencies. Laws and punishments are needed to curb dishonesty and violence. We’re all born into a world of sin […]

Read post »

Are You Leading by Accountability?

During a leadership development workshop, we were discussing the keys to building accountability and ownership. One participant told us that he and his wife had their four-year-old grandson, Jordan, for a sleepover at their house. In the morning, he came running down the stairs and reported, “Grandma, Grandpa, somebody peed in my bed!” Now, who […]

Read post »

Are You Throwing Gasoline on the Performance Appraisal Dumpster Fire?

Do you eagerly look forward to giving or receiving performance appraisals? Does the experience feel like being poked in the eye with a sharp stick? Are you doing the poking? Most people hate performance appraisals. Not only are they ineffective, they often scorch and burn. Research by Marie-Hélène Budworth, assistant professor of Human Resource Management […]

Read post »

Scream Team or Dream Team? A 10 Point Team Check Up

An organization’s culture ripples out from the team leading it. The behaviors of the leadership team are THE single biggest influence on what’s expected/rewarded and discouraged or unacceptable for everyone else. Despite what’s proclaimed in vision, mission, or core values, these set the organization’s true cultural norms. Team meetings reflect the team’s effectiveness. Too many […]

Read post »