What’s your combination of strengths or competence, passion, and organizational need for your work? Are you playing to your strengths and filling an organizational need, but it’s a real chore and your heart isn’t in your work? Then you’re likely serving time in “day prison.” What if you’re doing work you love, and it plays […]
Read post »Studies show a growing sense of urgency for succession planning. One survey found 92% of respondents felt it was risky not to have a succession plan for key employees but only 25% of companies feel they’ve identified adequate successor candidates and less than half have a process for developing candidates. Other research shows 70% of […]
Read post »“The whole human side is now more important than skills or IQ. Everything we hear from clients is about the human aspects of leadership,” reports Rajeev Vasudeva, CEO of the Egon Zehnder executive recruiting firm. In a feature article on today’s “ultra-tight job market,” Fortune magazine concludes, “across industries, employers are prizing people skills, the […]
Read post »Work is a four-letter cuss word for too many people. Monday morning is often the toughest time of their week. Too many people are mumbling, “I owe, I owe, it’s off to work I go” as they trudge off to check into their “day prison.” In other workplaces people are leaping out of bed in […]
Read post »With years of travel I’ve experienced the full range of frontline servers. Some are warm, friendly, and genuinely want to help. They seem to have bounced out of bed that morning thinking “how can I brighten our customers’ day?” Others are sour and surly. For them, customer service is an oxymoron and a huge pain […]
Read post »Over the last few decades research on the key elements of top performing organizations has dramatically increased. When I wrote Firing on all Cylinders, organization effectiveness frameworks focused on service and quality improvement and were just being developed in Canada, the U.S., Japan, Europe and other countries. The book’s “cylinders” framework draws from that research […]
Read post »Early in his career, Thomas Edison invented a vote recording machine for use in legislative chambers. Politicians could vote yea or nay from their desks. This would replace the time consuming process of counting votes. Edison patented the machine and went to Washington to demonstrate and sell it. He was turned down immediately. Edison was […]
Read post »What’s the impact of being one of the 100 best companies to work for? What does it take to join this elite group? How does your organization or team compare? Since 1998, Fortune magazine has partnered with Great Place to Work to create its annual list of 100 best companies to work for. This year’s […]
Read post »Which leadership/organization development topics are most critical to you today? How can you cut through all the clutter to quickly find and apply practical applications to boost effectiveness? Can we distill and sweeten the personal, team, and organization development process? These are especially relevant questions this sweet time of year. Sugar shacks are sending up […]
Read post »Innovation and agility are critical to thriving — or even surviving — in today’s fast-changing world. Balancing speed and quality is now a vital leadership skill. First used in software development, Agile is an approach now spreading to other functions. Its main principles are focusing on people more than process, using pilots and prototypes for […]
Read post »Friend and fellow consultant and speaker, Donald Cooper and I found out after the fact that we were working independently with “John” a hard driving restaurant entrepreneur. John had rapidly built one restaurant into four highly successful locations with an innovative new concept and his fanatical attention to details. I got involved with helping John […]
Read post »Good managers often have strong technical expertise and analytical skills. They love to jump into the details and resolve tough problems. Effective leaders resist the quick-fix, I-can-do-it-better-myself temptation. He or she knows such do-it-yourself projects reinforce the upward delegation cycle (“Hey, boss. Here’s another one for you to solve”). This leads to him or her […]
Read post »What does it take to be an inspiring leader? Positive and perky? Pep talks? High fives? I was invited by a hall of fame NFL quarterback to give a leadership presentation to his senior management team in their offices. He was building a very successful national company on a high growth trajectory. As we toured […]
Read post »I’ve just invested research and development time in updating and fusing key components of our workshops and retreats into a new two-day workshop. Periodically we step back and review the latest research, draw from our experience, and enhance our development tools and approaches. The Leading Edge is a new workshop to help leaders struggling with […]
Read post »The leading edge of an airplane wing is critical to slicing through the air and directing airflow around the wing to create lift. Leaders form the leading edge of their teams or organizations. He or she shapes everyone’s energy and behaviors. Highly effective leaders and outstanding leadership teams create powerful lift. Their teams and organizations […]
Read post »Is your team/organization overloaded with many priorities and conflicting activities? Does your team/organization load new projects and goals on top of existing workloads without rigorous “stop doing” pruning to make room for them? These are the two biggest problems emerging over the last few months of work with our Strategic Use of Time Assessment. The […]
Read post »Competency models can provide a central framework for defining the skills and behaviors essential to an organization’s success. A well-built competency model provides a strong support structure for leadership development, talent, and performance management. A robust competency model outlines the behaviors needed to create the organization’s desired culture. But how effective is your competency model? […]
Read post »Luckily, I caught Richard Wiseman in a radio interview late one night on my way home from the airport. When I got home, I immediately looked him up on the Internet and ordered his book. Wiseman is Professor of the Public Understanding of Psychology at the University of Hertfordshire in the United Kingdom. He’s been […]
Read post »A few years ago, I ran into an old colleague I hadn’t seen for a while. Our short conversation confirmed just why I hadn’t seen him in a while. I greeted him with, “Hey Phil. How’s it going?” His response was, “Oh, you know; same crap, different day.” He then proceeded to proudly pile up […]
Read post »Our world has never been in better shape or more prosperous. But you’d never know it by reading the news. “A lot of people look at the news these days and think that the world is falling apart,”. Bill Gates says: “I have a different view. I think the world has never been better — […]
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