Managers keep searching for the sure-fire change and improvement path. But following the trendy and popular routes often lead them over a cliff or into dead-end canyons. Cutting through the buzzwords and theories, comes Pathways to Performance — a guide to help you, your team, and your organization blaze your own successful way to high performance.View book/ebook/CD »
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Studies show that between 20-40 percent of the operating costs for most North American organizations are — usually unknowingly — consumed by poor quality. This includes redoing work, warranty claims, handling disgruntled customers or employees, scrapping defective materials … in other words, fixing things that weren’t done right the first time.View book/ebook/CD »
A large — and growing — number of executives and managers now recognize that the quality of their future depends primarily upon the quality of the products and services their organization delivers. Producing consistently high service/quality demands a radical new closeness to customers and a level of employee/management, trust and partnership unlike anything most North American organizations have ever experienced.View book/ebook/CD »