“I owe, I owe, so off to work I go.” “Work sucks, but I need the bucks.” “I’d rather be fishing/sailing/golfing/…”
Surveys show that these phrases express the feelings of a growing number of frontline performers today. Too often these contagious feelings spread throughout a team or organization. How many of these attributes of cynical cultures are found in your workplace:
- High “snicker factor” about values
- Declining engagement levels
- Rising absenteeism
- Higher turnover
- Declining Customer satisfaction
- Resistance to change
- Low trust and teamwork
- Decline in quality
- Lower health and safety
Earlier this year I reconnected with Paul Levesque. Back in the days of The Achieve Group, Paul was a key developer of our Three Rings of Perceived Value model. He was also part of the team that developed Achieve’s implementation framework documented in Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance.
In June, he and I delivered a joint session with a Client around leading a high service/quality culture. Paul’s books, articles, and workshops evolving and advancing our earlier work were extremely powerful.
To reverse and re-energize cynical cultures Paul has developed a step-by-step methodology built around these key attributes of high service/quality cultures:
- Work is made to feel more like play.
- There’s a single, primary objective with an external focus.
- Employees voluntarily embrace involvement and ownership.
You can find more on these approaches and how they fit into our updated implementation framework in my June webcast Leading a Peak Performance Culture.