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Tagged with 'external customer service'

Are You Seeing – and Hearing – Your Team Members in 3D?

My last post looked at a common cause of poor internal or external customer service rooted in not seeing – or hearing – customers in 3D. A major contributor to this problem, and the resulting “functional chimneys,” is management’s failure to listen to the needs of service teams and their individual contributors. “If you don’t […]

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