Most organizations we’re working with today have declared a set of values. Posters, slides, banners, screen savers, newsletters, flyers, and framed parchments proclaim what the organization stands for. Many of these values statements assert a commitment to excellence, respect and integrity, customer focus, teamwork and collaboration, service/quality, responsiveness and the like. This is an important […]
Read post »Last week I met with an HR VP to discuss lifting organizational performance through leadership and culture development. The company was doing well and growing through a few strategic acquisitions. Levels of customer satisfaction, service/quality, safety, productivity, and profits were good but not great. He and the senior team were looking for ways to boost […]
Read post »My last blog post looked at how Why Many Leadership Competency Models Are Failing. This post looks at what has been learned over the decade of implementing the Strengths-Based Leadership Development System. Jack Zenger, Joe Folkman, and their team have compiled a huge body of research on the best practices for developing and effectively using […]
Read post »It’s both jarring and exciting to learn that I’ve been wrong. Most of my last few decades in the leadership development field I’ve fallen headlong into the trap ensnaring a vast majority of us in this business; focusing on closing organizational or managerial gaps or weaknesses. We’ve used needs analysis or facilitated a gap analysis […]
Read post »I’ve just read an advance copy of Zenger Folkman’s new book, How to Be Exceptional: Drive Leadership Success by Magnifying Your Strengths. It’s an outstanding — it really is exceptional — leadership book co-authored by four of Zenger Folkman’s top executives. In upcoming blogs I’ll review and draw from How to Be Exceptional. Next week […]
Read post »A key element of my work last month with Qantas Airways in Australia involved linking customer focus, employee engagement, and process management. This month I was engaged by a national insurance company to help their executive team understand their role in implementing Lean/Six Sigma. My experience with Lean/Six Sigma began in the late eighties with […]
Read post »A long term Client sent me an e-mail looking for advice on how to best position his expertise for a new position he is pursuing: “What would you say are the major differences between the strategies to support service excellence in a retail environment with fixed locations/employees (i.e, McDonalds) versus a service company with technicians […]
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