Many managers are great at supplying information, but they’re not so good at communication. In this “information age,” our organizational lives are overflowing with e-mails, voice mails, phone calls, newsletters, books, articles, manuals, and web pages. Like the sailor marooned in a lifeboat on the high seas, we have water, water everywhere, but not a drop to drink. We suffer from a profound lack of communication. Too many managers over-inform and under-communicate. The differences between information and communication underscore those between managers and leaders, as shown in this table:

Information Communication
Speaks to the Head
Facts and Results
Mostly Written
Engages the Heart
Stories and Values
Mostly Verbal