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In the topic 'Systems & Structure'


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Centralization vs. Decentralization: Are You Asking the Right Questions?

Operating inside the centralized versus decentralized paradox and finding the right balance has been a perpetual conundrum for many organizations. Deciding which model to use is often a values issue centered on issues of control, trust, and autonomy. We’re working with a high growth international resources company acquiring and adding new sites and divisions across […]

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Organizational Restructuring: Do it with Them, Not to Them

Recently I was talking with two executives about our approach for an upcoming leadership team retreat. We discussed their retreat objectives, possible agenda items, pre-assessment options, and who would participate. They’d recently brought together four departments into one service organization. They talked about rebuilding their organization structure and how to “fit the puzzle pieces together.” […]

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Overcoming the Abysmal Reorganizing and Restructuring Failure Rates

To deal with all the tumultuous change swirling around us today many executives rearrange their organizational structure. This seems to be an especially favorite approach of a new executive taking over a division, department, or organization. It’s almost routine when there’s been a major organization financial failure or big public blunder. But as with all […]

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Improving IT’s Internal Service Levels

The June issue of my monthly e-newsletter, The Leader Letter, went out last week. In it I included an item from my April 30 blog posting responding to a workshop attendee who read one of my articles with a chart on moving from casual or moderate to intense levels of customer service. She also asked […]

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What’s the Right Organization Structure?

Here’s a note I recently received from the president of a company we’ve been working with: “I am looking for a book/information on organizational structures. However, there’s a twist. We are currently set up as most companies are, with a vertical (silo) model. I want to change this. Part of our vision is to be […]

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