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Thoughts That Make You Go Hmmm on….. The Destructive Power of Fear

Fear does have a place in our lives. The motivational power of fear can even be crucial to our survival. If we’re physically attacked, fear can jolt us with the adrenalin and motivation we need for fight or flight. Fear is like fire. It can be a life-giving energy source or it can badly burn […]

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St. Patrick’s Day: Driving Out the Snakes of Fear in Turbulent Times

Given the huge disaster in Japan, unrest in the Middle East, and shaky stock markets we especially need to nurture our “inner guru” (see my last post) to dispense the darkness of pessimism, fear, and worry. The positive energy and celebration of St. Patrick’s Day may be just the reminder we need. One of the […]

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Top 30 World’s Leadership Gurus: I am Honored to be in Such Company

I recently awoke to a pleasant surprise in my e-mail. I’ve been included on a list of the world’s "top 30 most influential leadership gurus." I am especially honored to be in the company of leaders that I’ve learned so much from, such as Warren Bennis, Tom Peters, Ken Blanchard, Jim Collins, Stephen Covey, Marshall […]

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“Barriers” Like Age Are Often Self-Created

A reader recently sent me a lengthy e-mail raising questions dealing with age and organizational culture. Here’s the essence of it: "My daughter is a youthful 29 years old (and short which doesn’t help!) working in the financial services industry. Over the past four years she has done very well with a few promotions. Her […]

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Personal Growth Tips and Techniques

A reader responded to a blog question about executive teams I raised in a January post ("Have you fallen and can’t get up?") with a story of how she has personally fallen, and is having trouble getting up. She leads a group of experts in a professional organization who are extremely disdainful of her and […]

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Focusing on What We Want to Create and Emotional Intelligence Resources

A reader responded to my December “Tips and Techniques for Reviewing, Assessing, Celebrating, and Refocusing” blog with this comment: “Hi Jim, Just like to echo your thoughts on staying focused on successes. For many it has been a tricky year in our global economy. Focused thinking has never been so important. Focus your thinking on […]

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Thoughts That Make You Go Hmmm…on Reflective Learning

“By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest.” – Confucius, ancient Chinese thinker and social philosopher “… the most successful teams had leaders who actively managed the groups’ learning efforts. Teams that most successfully implemented the […]

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Habit Forming Tips and Techniques

My last blog post featured an inspiring verse on the power of habit to enable or enslave us. Our habits make or break us. A habit is a learned behavior causing us to think and act automatically. Many times, we’re not aware of the hundreds of tiny and bigger habits we’ve acquired over our lifetime. […]

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Harnessing or Hindered by This Powerful Force?

Like finding a $20 dollar bill in the pocket of a jacket you haven’t worn for a while, it’s always delightful to rediscover inspirational gems. Over the past few weeks I’ve been working with a very progressive and delightful Client to finalize a two-day management training workshop we’ve been customizing for their senior and middle […]

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Management Team Behaviors That Speak Louder Than Words

My last blog post discussed some of the commitment confusion and challenges we see with many management teams we’re working with. Here are two key behaviors that send very loud, visual messages about managers’ true priorities: Visible, Felt Leadership or Remote Control Management Managers in high-performing organizations spend much more time “managing by wandering around” […]

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Involved Leadership: They See You Loud and Clear

This fall we’ve been working extensively with executive teams striving to transform their cultures to boost safety, customer service, quality, and leadership at all levels. I wrote about some of this work around our Commitment Continuum in an earlier blog post which was also published in our October issue of The Leader Letter (“Lasting Culture […]

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Leading Through Adversity: Reframing Tips and Techniques

My last post (“Bouncing Back from Adversity is a Core Leadership Skill”) featured PEAK’s Learning Adversity Continuum. The research that produced this response range for dealing with life’s setbacks, pain, and suffering showed that a tiny minority of people (strong Leaders) use adversity as fuel to move toward higher ever higher personal and team/organizational leadership. […]

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Bouncing Back from Adversity is a Critical Leadership Skill

Pain is inevitable, suffering is optional. The happiest and most effective people are Leaders who may need a “therapeutic visit to Pity City” but bounce back from changes, setbacks, and problems. However, most people are Followers and wait for someone else to show the way or help them decide how to feel or respond. And […]

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Leading Perspectives: No Arms, No Legs, No Worries!

I was just sent a link to a powerful video that shows – once again – how leaders change reality and shape perceptions – their own and others. The four-minute clip shows Nick Vujicic fully engaged in sporting activities and speaking to young people about perspective. Nick was born with no arms and legs. But […]

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Thoughts That Make You Go Hmmm on…..Education and Communication to the “Why Generation”

Failing to understand, believe, and share a sense of urgency for why higher levels of customer service – or other organizational transformations are needed – is a major reason the failure rate for change and renewal efforts hovers around 60 – 75%. Today’s younger generations of workers have an even higher need to buy-in to […]

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Improving Customer Service: Avoid These Common Pitfalls and Traps to Education and Communication

My last blog post (The Why Generation) argued for investing much more time and effort in getting today’s younger generations of workers to understand and buy-in to why changes are needed in the programs, products, or services they support or provide. Strong and continuous education and communications is critical.  If you’re leading efforts to improve […]

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The Why Generation: Engage Today’s Workers as Change Partners or Watch Them Turn Off Customers

There’s lots of talk these days about effectively leading Generation X, Y and other demographic groups in today’s workplace. While each group has varying needs and interests, a very common need is understanding why team or organization changes are needed. Parents and teachers from “The Boomer Generation” spent more time than their parents ever did […]

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Advice to Young Professionals: “I wish I knew then, what I know now”

Recently I was a panelist at our local Chamber of Commerce Young Professionals meeting. Each of us on the panel was asked to give 10 minutes of reflections to the young professionals starting their careers on “I wish I knew then, what I know now.” This was followed by a very spirited and lively question […]

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Into Africa: An Eye-Opening and Inspiring Trip

The first week of May I facilitated a large (130 participants) four-day leadership development and planning “Advance” for Aga Khan University (AKU) at the Great Rift Valley Lodge in Kenya. I have never been to Africa before. It was an extraordinary and eye-opening trip. A big highlight was working with a group of exceptional leaders […]

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Spring Forward and Avoid the Speed Traps

Much of North America enjoyed unseasonably warm Easter weekend weather that was more like summer than spring. It was perfect timing for me to get my soft top roadster out of winter hibernation and let the wind blow through my few remaining hairs while welcoming back the warm sunshine on the open road. This is […]

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