Managers keep searching for the sure-fire change and improvement path. But following the trendy and popular routes often lead them over a cliff or into dead-end canyons. Cutting through the buzzwords and theories, comes Pathways to Performance — a guide to help you, your team, and your organization blaze your own successful way to high performance.View book/ebook/CD »
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In the topic 'Recognition, Appreciation & Celebration'
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Whether training your dog, rats in a lab, or a killer whale at Sea World, treats, praise, and pats on the head are very effective. It’s a classic master-pet manipulation. Way too many recognition programs are built on this same paternalistic premise. “Be a really good little employee and we’ll give you lots of ‘atta […]Read post »
Given the overwhelming research on the power of optimism can leaders and teams be too positive? Intuitively we know that’s true. An overly positive view often leads to whitewashing issues as if pretending they don’t exist will make them go away. Over the top optimists often avoid those courageous conversations that address the difficult Moose […]Read post »
“The most neglected form of compensation is the six-letter word thanks.” – Robert Townsend, former Amex and Avis executive and author of Up the Organization “What we’ve found is that exceptional leaders lead with gratitude, they pause to feel and express it first, because they have discovered that this is an essential way to improve […]Read post »
Big bonuses and skewed incentives paid to a tiny minority of elite money managers created huge pain and suffering for millions around the world in the past few years. Finally we’re seeing one of the main players, Goldman Sachs, being charged by the U.S. Security and Exchange Commission for their part in the fraud, deception, […]Read post »
Today is Heather and my wedding anniversary. We’ve been happily married for about 15 years now. Since we were married in 1977, 15 out of 32 years isn’t bad! Actually, that’s an old joke we both use when we’re asked how long we have been married. We’ve been quite happily married for most of those […]Read post »
A reader from Australia e-mailed me: “to seek your professional opinion on the current situation I am facing as the Reward & Recognition strategy leader for a large organisation and its customer contact call centres. My question to you is, is it best to slowly eliminate ineffective parts of an R & R program or […]Read post »