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In the topic 'Personal Integrity & Values Alignment'


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More is Said Than Done About Improving Customer Service

"Customer demands are getting harder and harder to meet. That's great because it's getting tougher for our competition to survive." — Comment from the CEO of a very successful company.

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More Change Demands More Leadership

Now, more than ever, organizations need the bonding glue of a strong culture to hold everything and everyone together. At the core of that culture is a strong leader pulling the team together.

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Growing @ the Speed of Change: Your Inspir-Actional How-To Guide for Leading Yourself and Others Through Change

Growing @ the Speed of Change: Your Inspir-Actional How-To Guide for Leading Yourself and Others Through Change

The world isn’t spinning any faster. But with the rapid pace of change, it often seems like it. New technologies and 24/7 connectedness make it harder and harder to keep up with demands at work and at home.

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Leading from the Inside Out

The deepest and most lasting leadership comes from the inside out. It's authentic. It's real. When you live from the depths of the heart, you walk your talk, heed your conscience, and don't hesitate to take a stand.

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Leaders Inspire by Example

Team members act like their leader – despite all attempts to train them otherwise. Changing them won't succeed unless it is preceded by the leader changing his or her behaviour.

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Leaders Go First

Team members act like their leader – despite all attempts to train them otherwise. Changing them won't succeed unless it is preceded by the leader changing his or her behaviour.

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Hypocrisy and Egotism: Me-Deep in Fooling Myself

Hypocrisy is "the practice of professing beliefs, feelings, or virtues that one does not hold or possess; falseness." Authentic leadership is from the inside out. When we are true to ourselves and actively blaze our own leadership pathway, it's impossible to be a leadership hypocrite — despite how others might see us.

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Honesty and Integrity Build a Foundation of Trust

Honesty and integrity are key ingredients in developing trust. Trust is a key element in establishing credibility. Our credibility is at the center of our ability to influence others and provide strong leadership. Examples of characteristics that are the hallmark of strong leaders — sincere, truthful, trustworthy, reliable, principled, and genuine.

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Feedback to See How Others See Me

We tend to define levels of service or quality through our own eyes and values. That may not be the way our customers or partners define it. If we're going to improve the service or quality delivered, we need to first understand how those we're serving, or producing for, perceive service or quality.

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Do As I Say, Not As I Do’ Doesn’t Cut It Any More

Managers express frustration over the behavior of the people they lead. When it comes to their own behavior, many of those same managers aren't acting any differently than the people they complain about.

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Culture Change Starts with the Management Team

When change fails, it can almost always be traced to dysfunctional leadership.

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Changing Me to Change Them

"We must be the change we wish to see in this world." — Mahatma Gandhi, Indian nationalist and spiritual leader who developed the practice of nonviolent disobedience that forced Great Britain to grant independence to India in

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Bringing Values to Life

A key test of whether core values are alive and real in an organization is to ask team members at random to recite those values. If they can't do it without referring to a piece of paper, there are either too many values or they aren't being used in daily operations

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Bridging We-They Gaps

Leaders recognize that few frontline people are going to be assertive enough to break through the invisible management barriers to come into their office and raise an issue.

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Bridging the Rhetoric-Reality Values Gap

Show, do not just tell what the organization stands for. Senior management must work as a team to lower the teamwork snicker factor when declaring teamwork to be a core value

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Bridging the Credibility Gap

One deadly consequence of the management credibility gap is that employees emotionally distance and disengage themselves from their bosses and their organizations, and this we/they schism can have profoundly negative consequences.

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Being All That We Can See

A strong set of core values leads life from the inside out, focusing energy and projecting forward becoming our vision.

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Being True to Me

Each of us learns from what surrounds us. But then we have to ask ourselves whether these things really reflect our own personal values.

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A Checklist for Changing Me to Change Them

The changes and improvements we try to make to others must also be the changes and improvements we're trying to make to ourselves.

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Leading in Turbulent Times Audio CD

Leading in Turbulent Times Audio CD

Strategic change is an inevitable fact of business life. How we choose to respond to it — as leaders or as followers — determines our personal and professional success. This Audio CD captures the essential elements of developing the leader within all of us. Developing these leadership competencies will help you and your organization continue to drive toward success and ‘grow at the speed of change’.

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