A new consulting Client is struggling with organizational change in an industry that is experiencing rapid change. The pressures on this company to reduce costs while improving customer service is some of the most ruthless we’ve seen. We’re helping them completely overhaul their systems and processes as well as leadership practices and culture. Understandably, there’s […]Read post »
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One organizational problem that keeps repeating itself is the high failure rate for implementing new organizational improvement efforts like increasing customer service levels, re-structuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like. I recently wrote an article on this recurring problem for a new column I am writing for HR Professional […]Read post »
A growing problem we see with many management teams in less than outstanding organizations, is they don’t feel they can afford to take time out from hectic daily operations to step back, look at their effectiveness, and refocus their work. In other words, they have no time to learn. About one month after finishing a […]Read post »