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In the topic 'Organization Development'


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A Culture Change Compass for Assessment and Planning

One of the “7 Reasons Change and Development Programs Fail” is a partial and piecemeal approach to implementing programs like engagement, customer service, succession planning, safety, performance management, talent management, lean/six sigma, and IT. Our “compass model” has evolved from culture development work with dozens of organizations. It’s often used during Leadership Team Retreats for […]

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Clear Leadership Team Retreat Objectives and Outcomes Are Vital to Success

My last blog, “7 Reasons Change and Development Programs Fail“, concluded that a senior leadership team retreat lays the foundation for successful change and development initiatives. This is often the intact senior leadership team heading up a department, division, or the entire organization. Depending on the retreat objectives and length, one or sometimes two, levels […]

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7 Reasons Change and Development Programs Fail

A long list of studies shows that 50 – 70% of leadership, culture, and organization change and development efforts fail. For example, a Harvard Business Review article by Michael Beer and Nitin Nohria on “Cracking the Code of Change” concludes, “the brutal fact is that about 70% of all change initiatives fail.” These efforts typically […]

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New Keynotes and Workshops to Motivate, Energize, and Inspire Leaders

Since bookings in our business are much slower in the summer, I’ve often used the time for writing books, reflecting, and planning. One of my projects this summer was to step back and look at the bigger and evolving picture of our keynotes and workshops. Most of my keynotes and workshops are tailored to a […]

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4 Vital Competencies That Differentiate Top HR Leaders from the Rest

We started working with Troy, an HR leader with a consumer goods manufacturer, last spring. He reached out for help with culture and organization development because communication breakdowns had created extreme silo behavior causing engagement and productivity levels to drop. Working with Troy we found the common ground among the competing departments and he adroitly […]

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Ten Critical Questions to Assess HR’s Effectiveness

Over the years we’ve worked with many Human Resource executives. We’ve also facilitated a few hundred offsite executive retreats as part of Culture and Organization Development. Step #2 in that process, setting up and following through on the executive retreat, is where we see the starkest differences in HR leaders. The biggest differences often show […]

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Making People Stronger for Organizations and Organizations Stronger for People

Decades of research shows that many leadership development programs have little impact on creating lasting behavior change. Sometimes called “spray and pray” or “sheep dipping,” many efforts provide one-off learning or development events in the hope that something will stick. With weak follow through and little connection to daily work life it rarely does. Decades […]

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Leading a Peak Performance Culture Webcast Links

With over 500 sites from many countries tuned to our one hour webcast last week it’s clear that Leading a Peak Performance Culture is a topic with lots of interest. You can now view the full archived webcast by clicking here. During this fast-paced session I gave a high altitude, jet speed overview of a […]

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Five Critical Steps in Developing a Peak Performance Culture

Southwest Airlines has not only been the most financially successful airline in history it has also produced the #1 return to investors of all S&P 500 publicly traded companies for a 30 year period. Herb Kelleher, co-founder, Chairman Emeritus, and former CEO declares, “it’s the intangibles that are the hardest things for competitors to imitate. […]

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Is Your Culture Boosting or Blocking Performance?

Wells Fargo is now America’s largest bank by market capitalization. One of Zenger Folkman’s early and largest Clients, the company has been working extensively on leadership and culture development for the past decade. CEO John Stumpf observed, “We always say we could leave our strategic plan on an airplane, somebody could pick it up, and […]

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Complimentary Webcast: Leading a Peak Performance Culture

It’s been a few years since we’ve condensed our culture development approaches and experiences into a one hour webinar. Over the past few years we’ve continued working with a variety of North American and global Clients on leadership and culture development. We’ve also added the depth and power of Zenger Folkman’s leadership and coaching skill […]

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IBM Study Shows Why Only 20% of Change Efforts Are Highly Successful

Recently I’ve been reviewing our lessons learned on organization and culture development. This is in preparation for our June 17 webinar on Leading a Peak Performance Culture. “Making Change Work … while the Work Keeps Changing” is a new research report from IBM summarizing interviews and online surveys they conducted of over 1,400 leaders responsible […]

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A Snapshot of Leadership Development Practices in Canada

The Conference Board of Canada recently published a report summarizing their research on leadership development from a cross section of public and private sector organizations. Participants identified their top leadership development drivers as: addressing declining levels of leadership capacity planning for succession and growing the talent pool engaging and mobilizing employees managing changing demographics and […]

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Human Resources Leaders Need to Create More Strategic Value

International consultant and management author, Ram Charan, wrote a provocative article in the July-August issue of Harvard Business Review. In It’s Time to Split HR he declares “I talk with CEOs across the globe who are disappointed in their HR people.” He goes on to explain that CEOs would like to get the same sort […]

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Why Most Training Fails

Get training efforts off the ground through effective delivery and integration into the organization changes behavior.

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Why Most Change Programs and Improvement Initiatives Fail

Some change and improvement efforts have been hugely successful, others have been somewhat successful, and some ended up in the swamp. In reviewing the results, it is clear that a core number of execution problems or failure factors are common to all of the team, organization, and individual improvement efforts.

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Use Strategic Imperatives to Set Improvement Priorities

A key component of providing focus to an organization calls for leaders to identify "strategic imperatives" or "must-do's." There is only so much we can all give our attention to, so we need to ensure that we're aiming at high improvement targets that really matter.

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The Tyranny of the Urgent Can Cause Priority Overload

The tyranny of the urgent lies in its distortion of priorities. So we've got to choose — from all our long-range options, alternatives, and possibilities — to establish short-term goals and priorities.

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The Law of Improvement Displacement

Too many managers allow today's cash flow needs to crowd out tomorrow's wealth producing activities. If we want to expand tomorrow's wealth, expand today's capabilities.

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Successful Change Flows from Learning, Growth, and Development

Resistance to today's change comes from failing to make yesterday's preparations and improvements. We need to deal with change by improving ourselves. Then our time of success must come.

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