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In the topic 'Measurement and Feedback'


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The High Cost of Failing to Deal with Toxic Employees

Cornerstone OnDemand analyzed their dataset of 63,000 employees spanning 250,000 observations and concluded: Good employees are 54 percent more likely to quit when they work with a toxic employee, if the proportion of toxic employees on their team grows by as little as one on a team of 20. As toxic employees make their co-workers […]

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Components of a Best-of-Class 360 Assessment

Most 360 feedback assessments search for skill gaps, weaknesses, and training/development needs. We’re running into executives who’ve refused to participate in 360 feedback assessments because they’ve found them negative and often feel beat up by the process — even when they have the counsel of a well-trained coach or psychologist. Some CEOs have banned the […]

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9 Problems with 360 Multi-Rater Assessments

Feedback is critical to leadership effectiveness and development. That’s why 360 Multi-Rater Assessments are used by over 90% of Fortune 500 companies. But many organizations are now experiencing these problems: Focusing on a leader’s weaknesses and skill gaps — many participants find the 360 process negative and punishing. Some executives are now banning 360s from […]

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Video Clip: Feedback Pinpoints Perceptions of Leadership Effectiveness

As I described recently in “Courageous Leaders Ask for Feedback“, strong leaders encourage feedback, and reap the benefit in their improved leadership and coaching effectiveness. Feedback from others is twice as valid as our own self-assessment, and provides a double value: insight into how others perceive our current leadership effectiveness and assurance that our route […]

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Thoughts That Make You Go Hmmm on…”The Power of Feedback” by Joe Folkman

“The only people who are truly incompetent are those who refuse to listen to and accept feedback from others.” “People do not give equal attention to all attributes. Some characteristics count more than others. Understanding which characteristics are most critical is an essential element in bringing about change.” “Small changes in specific areas can have […]

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Book Review: “The Power of Feedback” by Joe Folkman

“I’d like to give you a little feedback” sends shivers up the spine of many people. Sometimes prefaced by a cursory point or two on our strengths or what we did well, most of the feedback centers on what we’ve done wrong or on fixing our weaknesses. Rather than benefiting from the power of feedback, […]

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Thoughts That Make You Go Hmmm on…Using Feedback to Lead Forward

“The eye cannot see its own lashes.” – Chinese proverb “Superior performers intentionally seek out feedback; they want to hear how others perceive them, realizing that this is valuable information … one common mistake is focusing on people’s weaknesses and failing to note their strong points. This can be demoralizing rather than motivating.” – Daniel […]

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9 Ways to Get Over Your Feedback Fears

Canadian Thanksgiving Day was earlier this month. That holiday Monday was cool with bright sunshine and blue skies. After our traditional Oktoberfest Family Day lunch (Kitchener-Waterloo celebrates their German heritage with the largest Oktoberfest outside of Munich) our family decided to visit a corn maze. It consisted of a series of trails and pathways cut […]

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