Strategic Measurements Guide Change and Improvement
Based on strategic measurements, changes are made and improvements initiated using process management, systems realignment, experimentation, pilots, and the like.
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In the topic 'Measurement and Feedback'
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Whether on the high seas or in a corporate boardroom, maps, charts, or plans are very useful in plotting a course to where we want to go. But they are useless if we don't know where we are now.
Read article »Personal Feedback Pathways and Pitfalls
Only through knowing where we are can we change where we are going. Discover the Personal Feedback approaches that can help you to avoid the pitfalls and pave your pathway to success.
Read article »Organizational Measurement and Feedback Pathways and Pitfalls (Part Two)
Measurement is an essential and very important tool for transforming and improving organization effectiveness. Discover the Organizational Measurement and Feedback approaches that can help you to avoid the pitfalls and pave your organization's pathway to success.
Read article »Organizational Measurement and Feedback Pathways and Pitfalls (Part One)
Measurement is an essential and very important tool for transforming and improving organization effectiveness. Discover the Organizational Measurement and Feedback approaches that can help you to avoid the pitfalls and pave your organization's pathway to success.
Read article »Measurement Traps
Measure from the outside in to effectively focus, measure, problem solve and improve your organization.
Read article »Measurement and Feedback are Vital to Improvement
Feedback is central to learning. Faulty feedback is one of the biggest contributors to organization, team, and personal learning disabilities. If we don't know how we are doing, we can't improve.
Read article »Good Feedback Benefits Both Giver and Receiver
Feedback can be destructive when it serves only one's own needs and fails to consider the needs of the person on the receiving end. Good feedback takes into account the needs of both the receiver and giver.
Read article »Feedback to See How Others See Me
We tend to define levels of service or quality through our own eyes and values. That may not be the way our customers or partners define it. If we're going to improve the service or quality delivered, we need to first understand how those we're serving, or producing for, perceive service or quality.
Read article »Feedback is an Essential Element of Learning and Improvement
As managers, our frequency, sensitivity, and action (or lack of it) on personal performance feedback sets the pace and tone for the rest of our team and organization.
Read article »Engagement is an Inside Job
Building partnerships through involvement and participation results in strong leadership that leads to high performance.
Read article »Don’t Wait to See Blood
A few examples of the multitude of ways to gain a true picture of how you and your management team's actions are viewed through your organization.
Read article »Do As I Say, Not As I Do’ Doesn’t Cut It Any More
Managers express frustration over the behavior of the people they lead. When it comes to their own behavior, many of those same managers aren't acting any differently than the people they complain about.
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