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In the topic 'Innovation and Organizational Learning'

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Customer Intimacy and Empathy are Keys to Innovation

Through living in and empathizing with our customers' world, our innovation leaders focus the organization's development capabilities on solving problems or meeting needs that our customers may not realize could be done.

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A Process for Continuous Innovation and Controlled Chaos

Continuous innovation comes mainly from implementing the four stages of controlled chaos — exploration, experimentation, development and integration — into the organization.

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