High-performing organizations like Toyota have developed and evolved a very disciplined methodology that they call “Hoshin kanri.” It starts with high level or strategic imperatives and then cascades these through every part of the organization. Follow-through and follow-up is the key to moving this process from just another bolt-on planning program to a built-in management […]Read post »
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Recently an Improvement Points subscriber sent me this e-mail after “A colleague recently forwarded one of your ‘Improvement Points’ newsletters to me (Stop Working and Start Living) and it was right on the money for what I needed to hear that day. Today I am an employee that has been recently moved to a leadership […]Read post »