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In the topic 'Employee Engagement & Empowerment'


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Learning from Southwest Airlines: Nurturing a Culture of Volunteerism

The New York Times recently published an in-depth look at the zany – and wildly successful – culture that propelled Southwest Airlines to become the largest U.S. domestic carrier over the past 40 years. Entitled “Pushing 40, Southwest is Still Playing the Rebel,” this entertaining and educational article explains how the company’s very powerful culture […]

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It Takes Strong Leadership Skills to Avoid the Deadly Incentives Trap

A few weeks ago one of my Tweets linked to a BusinessWeek article “How Incentives Can Undermine Your Influence.” The article focuses on Danny Meyer “the most influential restauranteur in New York City…today every one of his 10 restaurant brands have appeared every year in Zagat’s top 40 for New York City.” The article’s author, […]

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Engage Younger Workers or Bore and Lose Them

Recently our son, Chris, sent me a link to an article pointing out what a major waste of time meetings are in many organizations. Chris is 26 years old and getting ready to go on someone else’s payroll. In a few months he finishes law school and starts his articling position with a law firm […]

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The Immediate Supervisor or Manager Has Biggest Impact on Engagement

Keeping frontline staff engaged and energized is a growing problem. The leadership opportunities were just illustrated again last week in a couple of leadership development workshops with supervisors and managers who were frustrated by the low levels of morale and commitment from the staff on the teams they lead. They were quick to point to […]

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Retaining Top Talent and Our Self-Worth

Grant’s experience in the e-mail he sent me below underlines the need for manager’s having authentic conversations during performance discussions. His is a vivid example of how people join an organization and quit their boss. Retention is going to become a critical issue in the next few years in many organizations as baby boomers retire […]

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Involved and Active Listening is Key to Strong Leadership

In August I posted my top three “Favorite July Improvement Points” Here are two comments left by visitors: “The challenge that I see as one of the ‘masses’ is there is a huge disconnect between what some leaders say and what they actually do. With the healthcare worker shortage now is the time to start […]

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Leading Generation X

A web site visitor read my The Leader’s Digest excerpt “A Tale of Two Managers: Command versus Commitment” (contrasting Joel and Denise’s management/leadership approaches) and sent me this e-mail. My response follows. “For two years I have been managing a team of thirteen GenX contract staff working in a client’s site. We have twenty percent […]

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Convincing Command and Control Managers to Involve Employees in the Planning Process

A reader asked, “When working with senior managers that come from a ‘command and control’ background, how do you work with them on the power of involvement of more of the employees in the planning process?” That’s a great question! If I had the magic answer I’d be the Bill Gates of the training and […]

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Outstanding Performance is Voluntary

I received an e-mail from a visitor to our web site asking for “your thoughts about leadership within volunteer organizations and what can be learned for people who provide leadership for ‘paid employees.’“ Here’s my response: I have long believed that managers who provide leadership for paid staff can learn a great deal about true […]

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The Final (and Fatal) Ten Percent

Many managers want to increase engagement, ownership, and commitment to the team and organization. This is becoming a huge crisis as retention, innovation, service/quality improvement and the like, become major organization performance issues. A common complaint of people who aren’t highly engaged or don’t feel very committed to their team or organization, is micromanagement. Micromanagement […]

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