At our youngest daughter’s sixth birthday party, a five year- old boy hit Vanessa on the head. Asked to apologize, he politely refused: “Mr. Clemmer, I don’t apologize unless I see teeth marks or blood.” Many managers don’t realize the problems they’re creating unless they see teeth marks or blood. The most insensitive managers are […]
Read post »Almost 20 years ago, Jack Zenger and Joe Folkman began a two-year research project to review 360 assessments on over 20,000 leaders. They sought to pinpoint the leadership competencies differentiating the top 10 percent of leaders from the bottom 10 percent of leaders. Jack and Joe correlated assessments of the best and worst leaders against […]
Read post »Bob was clearly frustrated. “I keep telling them, but nobody listens,” he fumed. As we looked at his 360 feedback on his communication practices, it was clear why nobody was listening to him. Bob’s communication skills were awful. Bob scored quite high on technical expertise and analytical skills. A big part of his communications problem […]
Read post »What’s your experience with performance reviews? How energizing and helpful are they — to give or receive? Do you look forward to performance discussions with excitement or dread? Do performance reviews in your organization boost, block, or befuddle effectiveness? In a Harvard Business Review article on “The Performance Management Revolution,” the authors write, “hated by […]
Read post »Work is a four-letter cuss word for too many people. Monday morning is often the toughest time of their week. Too many people are mumbling, “I owe, I owe, it’s off to work I go” as they trudge off to check into their “day prison.” In other workplaces people are leaping out of bed in […]
Read post »Over the last few decades research on the key elements of top performing organizations has dramatically increased. When I wrote Firing on all Cylinders, organization effectiveness frameworks focused on service and quality improvement and were just being developed in Canada, the U.S., Japan, Europe and other countries. The book’s “cylinders” framework draws from that research […]
Read post »What does it take to be an inspiring leader? Positive and perky? Pep talks? High fives? I was invited by a hall of fame NFL quarterback to give a leadership presentation to his senior management team in their offices. He was building a very successful national company on a high growth trajectory. As we toured […]
Read post »In the past four years the number of books on coaching available at Amazon has grown by 50% — from just under 30,000 to over 45,000. This reflects the growing understanding that effective coaching has a huge impact on individual, team, and organization performance. But this also shows there’s an overwhelming assortment of coaching theories, […]
Read post »“Corporate leadership development programs aren’t working. Less than a quarter of executives at the organizations that have them think they’re effective.” These conclusions are from a report published in the November-December issue of Harvard Business Review. The authors trace the main source of these dismal results to using unproven and ineffective leadership development approaches. The […]
Read post »Aesop, the ancient Greek story teller, tells of an old legend that we were all born into this world with two bags hanging around our necks. A bag in front is filled with what we see in others. The other bag behind our back is filled with what others see in us. That’s why it’s […]
Read post »If the reason for a company’s existence is just profit, they won’t be very profitable. Eventually the company probably won’t exist. The dollar sign isn’t a cause. It doesn’t stir the soul. Operating margins and returns on investment don’t excite and inspire. As an ultimate objective on its own, the pursuit of profits is hollow […]
Read post »Does your team or organization need to improve communications? Would you like to get more e-mails every day? I’ll often ask those two questions in workshops when we’re discussing communications. Most hands go up when asked who would like to improve communications. Often no one raises a hand when asked who would like to increase […]
Read post »Which is more important: Achieving goals/commitments or building trust? Successfully following through on objectives or fostering teamwork and cooperation? Delivering quarterly objectives or building a strong culture? Hitting production targets or ensuring no one is injured on the job? Pushing people toward higher performance or pulling inspired efforts from them? Zenger Folkman’s recent research shows […]
Read post »60 percent of companies facing leadership shortages that impede their performance. 31 percent say developing leaders is their largest talent issue. And 10,000 Baby Boomers retire every day. Despite such a pressing need for leadership development, many organizations are significantly overlooking or under developing women. Zenger Folkman has been tracking differences in leadership effectiveness for […]
Read post »Can a leader be highly effective (increase productivity, profitability, service/quality levels, boost safety, etc.) without being liked? Less effective leaders often think so. They might declare “it’s not a popularity contest, I don’t care if people like me; my job is to get results.” Unlikable leaders get results alright — poor and unlikable results. Zenger […]
Read post »The May-June issue of Harvard Business Review reports on an extensive 10-year study of “What Sets Successful CEOs Apart.” 14 researchers led by professors Steven N. Kaplan at the University of Chicago and Morten Serensen of Copenhagen Business School, drew from a database of assessments of 17,000 C-suite executives including more than 2,000 CEOs. The […]
Read post »Often a “dragon investor” on the Dragon’s Den TV show or a “shark investor” on the Shark Tank show will decide not to invest in a hopeful contestant’s company because he or she feels the budding entrepreneur isn’t “coachable.” An article in Entrepreneur magazine on how to attract venture capital investors lists coachability as one […]
Read post »A sign in a diner read, “Customers who feel our servers are rude should see the manager.” How true. Servers often reflect the level of service they are getting from their leaders. Rude or insensitive managers create that culture. As a customer, I’d rather not find out just how rude the manager is! Many organizations […]
Read post »F. Scott Fitzgerald said, “The test of first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still be able to function.” The highest levels of leadership and happiness often come from living in the paradox between two rights. For example, we need to balance the need […]
Read post »Start the New Year learning how to tango! Many leaders believe it’s a trade-off; you can do it fast or you can do it right, but you can’t have both. Drawing from assessments of 75,000 global leaders Zenger Folkman proves that while many believe it can’t be done, the best leaders are already doing it. […]
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