To fix organizational problems or make major changes, managers often hire consultants to analyze what’s happening and provide improvement recommendations. The consulting firm usually interviews people, runs focus groups, and gathers input from a variety of sources. Lots of good ideas are gathered and the best ones presented to leaders along with a recommended action […]Read post »
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Tagged with 'workplace culture'
If you’re a father, I hope you enjoyed Father’s Day and were treated like a king. Over the years I’ve tried to get our three kids to give me the gift of laughing at all my Dad Jokes for just that one day. Still no luck. I think they’re afraid of pulling a groan muscle. […]Read post »
Imagine trying to cool your house in the middle of a tropical heat wave when you’ve left all the windows and door wide open. That’s brand management in many companies. Companies spend big dollars on research, marketing, and promotions to attract customers. But poor service experiences don’t match the brand promise. So customers drift away […]Read post »
Many organizations have a set of core values along with vision and mission statements. And many leaders are frustrated that people in their organizations aren’t getting the message. Teamwork, customer service, quality, trust, communication, or whatever’s declared as culture ideals aren’t lived. But people are getting the culture message from their leaders. They see it […]Read post »
I had an exchange of messages with a reader about my blog post Stupid Busy: Is Your Leadership Team Overloading Your Organization? The reader, who we’ll call George, wrote, As a middle manager who is on the receiving end of this, you are hitting the nail squarely on the head. Unfortunately, there is no way […]Read post »
Early in his career, Thomas Edison invented a vote recording machine for use in legislative chambers. Politicians could vote yea or nay from their desks. This would replace the time consuming process of counting votes. Edison patented the machine and went to Washington to demonstrate and sell it. He was turned down immediately. Edison was […]Read post »
Are you and your team struggling with constant changes in leadership, direction, and priorities? Are customers, other departments, or your senior management demanding more and more of all of you? Are the pressures of life squeezing the joy from your day? Join us online Thursday (December 3 from 1:30 – 2:30 Eastern Standard Time -5:00 […]Read post »