Ghosts, goblins, and zombies are scary. But working for a bully boss can be terrifying — like living with a creature from the black lagoon. If we allow ourselves to be a victim of a horrible boss we could even end up in an early grave. Most bad bosses aren’t evil. They’re often good people […]Read post »
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This is the title of a recent report in the University of Pennsylvania newsletter Knowledge @ Wharton. Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” He goes on to show how one of the keys to improving customer […]Read post »