Last week’s post, How to Build and Restore Trust, was a review of, and key points from, Joe Folkman’s new book, The Trifecta of Trust: The Proven Formula for Building and Restoring Trust. My copy is full of yellow highlights. Here are a few of the most notable ones: After years of analysis, I discovered […]Read post »
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Trust is the currency of leadership. Like money, leaders can earn it, squander it, or leverage it for a high return on investment. Leaders, teams, and organizations have highly variable trust accounts. Some are rich with trust, some are getting by, and some are bankrupt. Trust is easy to talk about. But it’s tough to […]Read post »
Recently I was asked if I could deliver an online workshop for executive team leaders to “relearn/develop trust and empowerment in his/her team members when the team members feel they are not getting the trust or empowerment from their leader to do their jobs. How does a team lift this message upward, have the message […]Read post »
What a year!! 2020 is almost over… Like many of us, you’re likely going to stay up on New Year’s Eve just to make sure that old man 2020 is kicked out by a youthful and more hopeful 2021. These holidays will be different — and very memorable! Hopefully, you’ll have some time to pull […]Read post »
Is your organization suffering from truth decay? Honesty, integrity, and trust are critical in chaotic times. We need everyone actively engaged in looking for innovative new ways to deal with unprecedented disruptions. In their study, Innovation by All, Great Place to Work concluded organizations with high-trust cultures involve and engage many more employees than most […]Read post »
Imagine trying to cool your house in the middle of a tropical heat wave when you’ve left all the windows and door wide open. That’s brand management in many companies. Companies spend big dollars on research, marketing, and promotions to attract customers. But poor service experiences don’t match the brand promise. So customers drift away […]Read post »
Many organizations have a set of core values along with vision and mission statements. And many leaders are frustrated that people in their organizations aren’t getting the message. Teamwork, customer service, quality, trust, communication, or whatever’s declared as culture ideals aren’t lived. But people are getting the culture message from their leaders. They see it […]Read post »
Credibility, trust, and integrity are becoming ever larger issues with management teams at all organizational levels. People are looking for more from their leaders. As they fail to get the leadership they crave, a large credibility gap is opening up. In many cases, it’s becoming a chasm. For example, nearly fifty percent of people don’t […]Read post »