Many of this month’s blog posts have been around improving the rampant levels of declining customer service levels in most organizations. Managers often point to frontline servers attitudes as the source of the problem and look for quick motivational or training fixes. But who hired the servers? Who trains them? Who provides the systems and […]Read post »
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Tagged with 'The Ken Blanchard Companies'
The global economic crunch has brought persistently higher unemployment levels to many countries. That dramatically slowed – and even reversed – a focus on attracting, engaging, and retaining top talent. In some cases, organizations were focused on survival. But in too many cases it was a near-sighted focus on the short term. We’re seeing a […]Read post »