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Tagged with 'techno management'

Implementing IT Systems: “Change Management” Is Usually Too Narrow and Unbalanced

We’ve recently run into another wave of problems with implementing new organizational computer systems. In one case, the term “change management” became a derogatory euphemism for having inflexible and ineffective systems forced on divisions and departments. When frontline staff pointed out deficiencies with the system and how it caused problems for customers – and most […]

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