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Tagged with 'Service/Quality Chain'

How “Internal Customers” Create Silos, Turf Wars, and Tyrants

As many organizations work to focus on customers and increase service/quality levels, we’re seeing a growing problem with “internal customer tyranny.” That’s where one department uses its status as a “customer” of another department or support group to make their own lives easier. Too often there’s little or no connection to whether the real customer […]

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