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Tagged with 'servant leadership'

Poor Customer Service: The Writing is on the Wall

Imagine sitting in an overcrowded medical clinic waiting room and spotting this sign on the wall, “When your number comes up, please have your symptoms ready.” You won’t likely ever see that sign. It’s too honest. But there’s a high chance you’ll encounter that attitude. Too many organizations are inside out rather than outside in. […]

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Strong Leaders Serve and Support

After reading my post “Recognition Pitfalls and Traps” a reader sent me an e-mail highlighting two points that resonated most with her: “Employees are like partners, to be listened to and involved in running the organization”; and “Sincere and honest recognition is one of the lowest cost and highly effective ways a leader can inspire […]

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Use This 10 Point Checklist for a Leadership Check Up

Use this checklist as a “time out” to reflect on your leadership strengths and gaps. When faced with wrenching changes, setbacks, and difficulties do you generally Lead, Follow, or Wallow? What would your team say? How do you know? What percent of your time are you now spending on Technical (applying your expertise and solving […]

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Are You a Servant Leader? Whom Do You Serve?

Recent Client work with culture change, service/quality improvement, safety, and leadership development has led to discussions of values, intentions, and drivers of behavior change. Do you see people as “human assets” to be “motivated” toward your goals? Do you strive for a win/win alignment of helping people get what they want from work while the […]

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Thoughts That Make You Go Hmmm on…. Servant Leadership

For gardeners like me, June in Southern Ontario is the peak of the season. Everything is lush, green, colourful, and fragrant. All the hard work of spring preparation and last year’s perennial planting is now paying off. “Servant Leadership” is the theme of the June issue of The Leader Letter being published tomorrow. So here’s […]

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Inside Out: Beyond Motivation to Inspiration

Last week I received this e-mail from a reader: “Your August newsletter, as usual, was interesting and noted comments from readers. Hence, I am sharing this thought with you. I just returned from Indonesia after doing a session on Emotional Intelligence (EI) and leadership. After I finished the session on motivation in relation to EI […]

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