Heather and I recently returned from an extended vacation. We had an excellent dining room server every evening and great food. In our third last dinner, he told us about a customer satisfaction survey we’d be receiving when our vacation was over. He emphasized how important the ratings for his service were to his career […]
Read post »Jake, a busker, walked into a bar and saw a crowd gathered around a table. On the table was an overturned pot with a duck doing a lively dance on top. Jake immediately saw the huge potential of this act. He negotiated with the bar owner and, agreed to buy the duck and pot for […]
Read post »In Canada, the US, and some other countries, fall is a time for thanksgiving. Celebrating and appreciating a bountiful harvest is a powerful tradition from our past. Present research reinforces the power of gratitude in evaluating and extending happiness and satisfaction. Cicero proclaimed, “Gratitude is not only the greatest of virtues, but the parent of […]
Read post »A few months ago I had a lengthy and very engaging conversation with freelance writer, Diane Peters, on using money as a motivator. She’s just published an excellent article in CPA Magazine with further research and practical tips on this critical management issue. Here are a few of Diane’s key points from “Cash Disincentive” that […]
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