There’s a direct line between levels of employee engagement and service/quality, productivity, innovation, safety, revenue, profitability, and other key results. That’s well documented, and most leaders strongly agree. Where agreement falls apart is how to boost engagement levels. Some leaders feel that running organizational surveys and giving that aggregated data to managers will somehow get […]Read post »
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Tagged with 'quality'
Would you like to sharpen your personal, team, and organization’s leading edge? Would you like to learn how good managers can become great leaders? Step right up and buy Clemmer’s Magical Leadership Tonic!! The Ultimate Elixir that turns management weaklings into leadership giants!! Sorry. We just ran out. We don’t have a miraculous cure-all to […]Read post »
Many organizations have a set of core values along with vision and mission statements. And many leaders are frustrated that people in their organizations aren’t getting the message. Teamwork, customer service, quality, trust, communication, or whatever’s declared as culture ideals aren’t lived. But people are getting the culture message from their leaders. They see it […]Read post »
Employee engagement, customer satisfaction, safety, quality, and financial performance are slipping in many organizations. That’s often because organizations are over managed and under led. “People are our most important resource” has become a worn out cliché with a high “snicker factor.” Research shows that high performing teams and organizations balance the “hard” discipline of systems, […]Read post »
We are often asked, “What is the one thing a person ought to do to be a better leader and have a more successful career?” While it is difficult to narrow down the list to just one thing, there is one that seems to surface over and over again in our research. That one thing […]Read post »
It’s all about perception. Eons ago the ancient Greek Philosopher, Epictetus, mused, “What concerns me is not the way things are, but rather the way people think things are.” We so easily mouth the words “perception is reality.” But do we seek out and work from our customers’ reality? Or do we tend to dismiss […]Read post »
Labor Day was celebrated yesterday in Canada and the U.S. “dedicated to the social and economic achievements of workers.” Last week’s story of how fired CEO Arthur T. Demoulas was reinstated in his role by force of his employees’ fierce loyalty to him contains a powerful leadership lesson. Demoulas was fired as head of New […]Read post »
As a senior citizen was driving down a divided highway his car phone rang. When he answered the phone his wife’s urgent voice came through the speaker system warning him, “Herman, Herman! It’s all over the news that a car’s been driving for miles on the expressway going the wrong way. Please be on the […]Read post »
With last week’s death of the “Iron Lady,” former British Prime Minister Margaret Thatcher, many world leaders and commentators looked back on her forceful and charismatic personality. Charismatic leadership is a popular media stereotype of strong leadership. As much as I’ve enjoyed reading Fortune magazine for the past few decades, they keep adding to this […]Read post »
My last blog post looked at how Why Many Leadership Competency Models Are Failing. This post looks at what has been learned over the decade of implementing the Strengths-Based Leadership Development System. Jack Zenger, Joe Folkman, and their team have compiled a huge body of research on the best practices for developing and effectively using […]Read post »
Most progressive organizations today are using leadership competency models to outline the key skills and behaviors they want to see in their supervisors, managers, and executives. Leadership competency models can provide a structured framework for defining and developing those behaviors that have the biggest impact on an organization’s performance. Used effectively, they become a roadmap […]Read post »