Found 3 results for 'All'

Tagged with 'Quality Management'

For Pete’s Sake: Learning from the Error of My Ways

Within 10 minutes of Tuesday’s blog being posted (“Changing Seasons, Changing Skills, Habits, and Perspectives”) an alert reader sent me an e-mail entitled “For Pete’s Sake,” pointing out that I’d incorrectly credited Bob Seger as writer of the song, “Turn! Turn! Turn!” from Ecclesiastes. It was actually Pete Seeger. Mia culpa! Sorry Pete! I hope […]

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Lasting Culture Change Means Going Beyond Passionate Lip Service to Involved Leadership

We are working with four executive teams this fall who are looking to implement major new initiatives aimed at dramatically shifting their organizational culture and performance. One is a large international retailer completely revamping their entire supply chain process. Another is a major global mining company determined to dramatically boost their safety performance. A mid-sized […]

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Keys to Delivering Outstanding Service and Quality Levels

Last week we sent out the Improvement Point below to subscribers. “Despite all the talk – passionate speeches, glossy brochures, clever ads, high tech videos, convincing sales pitches, snappy slogans, strategic plans, and solemn annual reports – the service and quality action delivered by most organizations is mediocre at best.” – from Jim Clemmer’s article, […]

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