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Tagged with 'quality improvements'

Improving Customer Service: Avoid These Common Pitfalls and Traps to Education and Communication

My last blog post (The Why Generation) argued for investing much more time and effort in getting today’s younger generations of workers to understand and buy-in to why changes are needed in the programs, products, or services they support or provide. Strong and continuous education and communications is critical.  If you’re leading efforts to improve […]

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