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Tagged with 'performance management'

Realigning Systems to Serve and Support High Performance

  One of the root causes of our accountability mess is looking for who, not what went wrong. This leads to a search for the guilty as the cause of breakdowns in customer service, quality, communication, teamwork, and the like. It becomes a hunt to fix the blame more than fixing the problem. But those […]

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What Accounts for the Accountability Mess?

  Accountability is highly subjective. Its meaning depends on whether we’re at the giving or receiving end. Many of us have been lashed with the accountability whip wielded by a blundering manager playing “gotcha games.” Often, accountability is a search for who to punish. The Blame Game and finger-pointing turns problem-solving and performance issues into […]

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How to Avoid Spinning into the 360 Degree Feedback Death Spiral

The use of 360 degree assessments has exploded in the past few decades. They’re now widely available in a bewildering variety of tools used for leadership development, executive coaching, performance management, personal growth, etc. Do a Google search on variations of 360 degree feedback, assessment, or tools and go shopping among millions of options. The […]

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Are You Throwing Gasoline on the Performance Appraisal Dumpster Fire?

Do you eagerly look forward to giving or receiving performance appraisals? Does the experience feel like being poked in the eye with a sharp stick? Are you doing the poking? Most people hate performance appraisals. Not only are they ineffective, they often scorch and burn. Research by Marie-Hélène Budworth, assistant professor of Human Resource Management […]

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Is Your Team Out of Focus?

I’ve been interviewing senior leaders and reviewing documents to tailor a keynote presentation for the company’s executive strategy session this month. They’re a textbook example of effectively using the COVID crisis to renew and refocus their leadership and culture development. Their “strategic framework” succinctly cascades from vision, mission, and values to strategic goals, key initiatives, […]

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Webinar: What to Do About the Performance Review?

What’s your experience with performance reviews? How energizing and helpful are they — to give or receive? Do you look forward to performance discussions with excitement or dread? Do performance reviews in your organization boost, block, or befuddle effectiveness? In a Harvard Business Review article on “The Performance Management Revolution,” the authors write, “hated by […]

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Are You Focused on What’s Wrong to Make Things Right?

Stop me if you’ve heard this one: A young girl’s elementary teacher hears little Sophia sing at school and recognizes what a beautiful voice she has. The teacher encourages the girl to nurture her gift and has her sing a solo at a school concert. Sophia’s pure, clear voice and passion for music enchants everyone […]

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What Are Today’s Most Vital Leadership and Culture Development Topics?

Early in his career, Thomas Edison invented a vote recording machine for use in legislative chambers. Politicians could vote yea or nay from their desks. This would replace the time consuming process of counting votes. Edison patented the machine and went to Washington to demonstrate and sell it. He was turned  down immediately. Edison was […]

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HR Needs to Make Big Changes to Boost Effectiveness

Innovation and agility are critical to thriving — or even surviving — in today’s fast-changing world. Balancing speed and quality is now a vital leadership skill. First used in software development, Agile is an approach now spreading to other functions. Its main principles are focusing on people more than process, using pilots and prototypes for […]

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Webinar: 5 Factors in Effective Competency Models

Competency models can provide a central framework for defining the skills and behaviors essential to an organization’s success. A well-built competency model provides a strong support structure for leadership development, talent, and performance management. A robust competency model outlines the behaviors needed to create the organization’s desired culture. But how effective is your competency model? […]

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Five Steps to a High-Performance Culture

Aesop, the ancient Greek fabulist and storyteller observed, “After all is said and done, more is said than done.” Culture change is a perfect example. Many leaders proclaim culture change is a key strategic objective. And for good reason. Culture’s been well proven as a critical “soft” factor that produces hard results. Signs of a […]

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Redefining Performance Management: How Celgene and General Motors are Approaching the Challenge

Studies show that performance appraisals improve performance 1/3 of the time, reduce it 1/3 of the time, and has no effect the other 1/3 of the time. Clearly we have a problem. This abysmal performance of performance management has caused traditional performance appraisals to be abandoned by a third of U.S. firms. A vital question […]

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Archived Webinar Now Available: “Ground Breaking New Approaches to Leadership and Coaching Development”

Would you like to: Increase employee engagement by up to 8 times? Double/triple leader’s motivation to implement a personal development plan? Build coaching and leadership skills around natural strengths? Make performance appraisals an inspiring event people look forward to? Double rates of improvement from 360 feedback? Sounds farfetched, I know. It might even sound like […]

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Good Question: Following Up our Essential Elements Webinar

Last month I delivered a 45 minute webinar on Essential Elements of Leadership, Coaching, and Culture Development (click the link to review the archived session). This was followed by 15 minutes of audience Q & A. Here a few more good questions I wasn’t able to get to in our brief time together: Q: Is […]

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Fixing Performance Management: What’s the Point ?

What’s your experience with performance reviews? How energizing and helpful are they — to give or receive? Do performance reviews enhance, stunt, or do little for increasing effectiveness? Do you look forward to performance discussions with excitement or dread? The October issue of Harvard Business Review features an article on “The Performance Management Revolution.” The […]

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Motivating Leaders to Implement Individual Development Plans

Despite extensive use of competency models and annual performance appraisals, our research shows that only 10 percent of leaders have an individual or personal development plan and are actively making progress on it. What’s going on? Most leaders are career driven and want personal and professional growth. Many want promotions, bigger opportunities, and higher levels […]

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Why Most Personal Development Plans Fail – and How to Fix It

A sure path to marital unhappiness — if not divorce — is when a newlywed sets out to change his or her spouse. Yet how many performance management discussions are built on the same premise? Too often managers set about trying to “improve” his or her direct report by fixing weaker areas. How enthused are […]

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Are Urgent Operational Issues Crowding Out Your Strategic Effectiveness?

There are many reasons leadership teams allow their priorities to be badly distorted. Things that matter most — team dynamics, key strategic priorities, and organization change and development efforts — are often crowded out by things that matter least — the crisis du jour or technical problems better solved by those closest to the action. […]

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A Culture Change Compass for Assessment and Planning

One of the “7 Reasons Change and Development Programs Fail” is a partial and piecemeal approach to implementing programs like engagement, customer service, succession planning, safety, performance management, talent management, lean/six sigma, and IT. Our “compass model” has evolved from culture development work with dozens of organizations. It’s often used during Leadership Team Retreats for […]

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Webinar on Strengthening Leadership Skills and Culture Now Available

Last week Melanie Will, Manager of Learning and Organization Development, Wilfrid Laurier University and I delivered a one hour webinar on Strengthening Leadership and Culture. Melanie provided a case study using many examples and research data from their organization’s use of The Extraordinary Leader Development System for over 160 leaders throughout the university. We covered […]

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