Attributes of Cynical and High Service/Quality Cultures

“I owe, I owe, so off to work I go.” “Work sucks, but I need the bucks.” “I’d rather be fishing/sailing/golfing/…” Surveys show that these phrases express the feelings of a growing number of frontline performers today. Too often these contagious feelings spread throughout a team or organization. How many of these attributes of cynical […]